Zetpy’s New Improvement: SKUs Now Visible in the Zetpy Marketplace Plugin “Add Product” Tab

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In the fast-paced world of e-commerce, every second counts, and every mistake can cost you. We at Zetpy are constantly listening to your feedback and working to make your selling experience smoother, faster, and more accurate. That’s why we’ve rolled out a new improvement designed to help you locate and identify your items more efficiently when adding new product listing into your online marketplaces.

What’s New? Your SKUs, Clearly Visible!

We’ve updated the interface to display your SKU (Stock Keeping Unit) in the Product Selection Pop-up When Adding Products to Online Marketplaces:

This is where accuracy is absolutely crucial! When you’re in the “Add Product” tab, selecting items from your Zetpy catalog to push to Shopee, TikTok Shop, Lazada, Shopify, WooCommerce and Magento, your SKUs are now clearly visible. This eliminates the risk of accidentally syncing the wrong product or variant, saving you time and frustration.

 

Try it out today!
Log in to your account and experience a faster, more precise way to manage your multi-channel business.

 

💡 Need help?
If you have any questions, do let us know at support@zetpy.com

Zetpy March 2026 Updates

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🚀 New Feature Alert: Manage Cancellations Request Directly in Zetpy!

Good news, Sellers! You can now handle Shopee and TikTok Shop cancellation requests without leaving your Zetpy Inventory dashboard. No more logging into multiple seller centers to respond to cancellation request!

What’s new?
✅ View all incoming cancellation requests in one place.
✅ Accept or Reject requests directly from Zetpy.
✅ Approved cancellations automatically restock items to connected marketplace.
✅ Streamline your workflow and save time.

Ready to try it out? Follow the step-by-step guide here.

📢 New Feature Alert: Shopee Bulk Printing Just Got Faster! 🚀

Big news for our Shopee sellers! We’ve overhauled our shipping document process to save you more time and effort every single day.

– The Problem: Sellers waste hours separates print runs by document types and waiting for the documents to be generated.

– The Solution: Sellers can now Mix & Match up to 50 orders of different document types in one single, high-speed print run. Plus, processing time is now 150% faster!

Why this matters: You’ll spend less time waiting at the printer and more time scaling your business.

This update is live and ready for you to use right now! Happy selling! 🛒💨

Learn more on our blog.

Click here to find out more about Zetpy x Xero integration

Xero x Zetpy: Automate Your Accounting! 🚀

Stop manual data entry! Following our session at the Xero Malaysia Industry Series on 27 January 2026, we’re helping you bridge the gap between sales and accounting.

With the Zetpy Xero Plugin, your orders from Shopee, TikTok Shop, Lazada, Shopify, and WooCommerce sync directly into Xero as invoices.

– No more manual keying: Auto-sync every order.

– Easy Order income Reconciliation: Map online marketplace fees and vouchers automatically.

– Inventory Master: Use Xero to update all your shops at once.

– 100% Accuracy: Real-time inventory and financial data.

 

Stop the paperwork. Book a Demo now to see Zetpy x Xero in action!

 

🚀 February Improvement Updates

We’ve been busy enhancing your Zetpy experience! From new Shopee and TikTok features to smoother integrations with Zeoniq and Shopify, here is everything new this month.

✨ New Features & Enhancements

Order Management & Logistics

– Cancellation Request Handling (Shopee & TikTok): You can now pull orders with a ‘Cancellation Request’ status directly into Zetpy. Respond instantly by choosing to Approve (updates to Canceled) or Reject (reverts to previous status).

– High-Speed Document Generation: We’ve implemented Golang for Shopee orders to significantly speed up the generation of AWBs, Packing Lists, Pick Lists, Sales Orders, and Carrier Manifests.

– Specialized Shipping Documents: Improved AWB + Packing List layouts specifically for Shopee Instant Delivery and Brunei Direct Shipment orders.

– Smarter Product Deletion: Simplified your workflow by removing the order history check when deleting products from the ‘Deleted’ tab.

Channel & Tool Improvements

– Lazada API Reliability: Added automatic checks for product status updates (Active/Inactive). If an update fails, Zetpy will now auto-revert the status to keep your data accurate.

– Roboduck’s AI Inventory Report: You can now manually input Restock Lead Time (Days) to get more precise restocking recommendations.

– Zeoniq Integration: Modified Sales Order ‘Reference No’ to show the Order ID instead of the Channel Name for better tracking.

– Optimized API Calls: Improved performance for Shopee by optimizing the get_shipping_parameter API calls.

🛠️ Bug Fixes

We’ve polished the platform to ensure everything runs smoothly:

– Inventory Sync: Fixed an issue where TikTok stock didn’t deduct across multiple listings with the same SKU.

– Marketplace Fixes: * Shopify: Resolved order status update delays and image import timeouts.

    – TikTok: Fixed a bug where cancelled orders weren’t adding stock back into Zetpy.

    – Lazada/TikTok: Restored missing border lines on A6 packing lists.

    – Shopee: Fixed incorrect name scraping on AWBs and region redirection issues in Multichat.

– Accounting & POS:

    – Quickbooks: Prevented long descriptions from being overwritten during imports.

    – Zeoniq: Fixed missing sync dates on the Order Sync page and removed sales price errors during imports.

– General Fixes:

    – Fixed missing customer details when exporting orders to Excel.

    – Resolved “Server Error” when editing stock in the Core module.

    – Removed extra symbols showing in the WooCommerce T

Industry News and Trends

– Shopee partnering with Google to develop AI shopping agents

– TikTok Shop could soon be bigger than Walmart? 

– What’s the difference between Shopify and WooCommerce?

– (BM) Lazada Malaysia Gabungkan Komuniti Kreatif dan Jenama Dorong Keyakinan Membeli-Belah Online

– How to Make Your House a Shopee Collection Point 

💬 What Our Customers Say

Shopee Sellers: Your Bulk Print Feature in Zetpy Just Got a Turbo-Charge!

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🚀 Say Goodbye to the “Printing Pause”: Zetpy’s Bulk Printing Just Got a Turbo-Charge!

As a Shopee seller, there is nothing better than seeing a mountain of orders come in. But there’s also nothing more frustrating than the bulk print function takes some time to generate the documents while your packing team stands around waiting.

We’ve heard your feedback loud and clear: “Why does printing a large batch take so long?” and “Why can’t I print my AWB and Other document types together?”

We didn’t just tweak the system, instead we rebuilt the engine. We’ve completely overhauled Zetpy Bulk Printing to make your fulfillment faster, smarter, and way less stressful.

 

⏱️ Less Waiting, More Packing

Printing time just got a massive improvement. Instead of waiting 2.5 minutes for your 50 documents to generate, you’re ready to go in just 90 seconds. That’s extra time back in your pocket for every single batch you print!

📑 No more separate printing sessions due to different document type.

Now, you can mix and match different documents type up to 50 orders at once.

– Need an Airway Bill?

– Plus a Packing List?

– And a Carrier Manifest?

Select them all together, hit print once, and you’re done. No more separate printing session for different type of documents and zero stress.

 

⚡ Ready When You Are!

This update is LIVE right now on your dashboard.

Log in, try it out, and see just how much faster your fulfillment can be. Your customers want their parcels – now you can get them out the door in record time! 🛒💨

Zetpy February 2026 Updates

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🚨 Is your TikTok Shop strategy ready for 15 February 2026?

TikTok Shop Malaysia has just announced a new fixed Platform Support Fee. While this funds better infrastructure, it requires a shift in how you price and bundle your products to stay profitable.

In our latest post, we analyze the new fee structure and show you how to automate your price updates and what you can do to stay ahead of the curve.

Read More Here.

🌟 Shopee Commission Updates: Are you aware of the fees changed since Feb 1st?

Shopee Malaysia is revising its Marketplace Commission Fees effective 1 February 2026. This change affects local Marketplace sellers across various categories, including Fashion, Electronics, and Lifestyle.

Don’t let these changes catch your business off guard. Stay ahead by auditing your pricing strategy now to maintain your margins and keep your growth on track.

Read the Full Update Here.

Click the image to check out Zetpy x Zeoniq integration.

New Zeoniq Integration: Sync Your Physical Store with Your Online Shop!

Stop manual stock update between your shop and your online store. With this new offline sales channel integration, your inventory and orders flow seamlessly between Zeoniq and Shopee, TikTok Shop, Lazada, Shopify and WooCommerce. Keep your stocks 100% accurate across all channels automatically.

Book a Demo now to learn more About Zetpy x Zeoniq Sync

 

🛠️ January 2026 Product Updates & Fixes

We’ve been busy under the hood! Here’s a summary of the improvements and fixes we rolled out this month to make your selling experience smoother.

✨ New Improvements

AutoCount Enhancements: Now supports syncing Direct Shop orders in multiple currencies (automatically matches the debtor’s currency).

– Orders now sync according to the debtor’s specific tax code.

– Added the ability to search by Account Name within the Middleware.

 

🐞 Bug Fixes & Stability

Marketplace Sync (Shopee, Lazada, TikTok Shop)

– Shopee: Resolved issues where stock failed to push via API or update correctly across multiple Shopee accounts. Fixed “Model tier index” sync errors.

– Lazada: Fixed a bug that prevented saving changes when editing existing products.

– Tiktok Shop: Corrected the display of account names within QuickBooks settings when importing by account.

 

E-commerce & POS Integrations

– WooCommerce: Fixed a “pending job” error to ensure orders sync instantly without delay.

– Magento: Resolved order status update issues by restoring missing workers in the horizon.

– Xilnex: Fixed stock addition errors for Matrix product types after invoice cancellations.

 

Accounting 

– QuickBooks: Fixed missing tax codes for shipping lines and resolved sync failures for Shopee PH orders caused by missing customer details.

– Xero: Fixed the “Select All” checkbox functionality when syncing payments.

Zetpy Multichat

– Released a new version fully aligned with the latest Windows updates for better stability.

 

Dashboard & Reporting

– Visuals: Restored missing colors for Shopee, Lazada, and Magento on the Donut Chart for non-MY accounts.

– Analytics: Corrected the Line Graph display when viewing data from previous years.

– Orders: Fixed printing issues for AWB + Packing lists (MY) when SKUs were missing in the system.

 

Industry News and Trends

– TikTok Shop Malaysia introduced Platform Support Fees – starting 15 February 2026

– Check out latest Shopee Commission fees here – effective since 1 February 2026

– Why China’s Retail Giants are Winning Malaysian Hearts.

– “Reliable” is the New “Cheap”.

– TikTok’s High-Stakes Pivot: The Rise of Pre-Owned Luxury

– Shopee’s New Feature is Giving 6% Returns—Is Your Money Sitting Idle?

 

Galloping Toward Success: Happy Chinese New Year! 🐎

As we enter the Year of the Horse, the team at Zetpy wishes you a year filled with rapid growth, boundless energy, and prosperity. May your business reach new milestones and your “orders” keep galloping in!

Zetpy Tip: Don’t forget to set your Shopee/Lazada Vacation Mode or adjust your Lead Times to avoid late shipment penalties while you’re celebrating!

Warmest regards, The Zetpy Team

💬 What Our Customers Say

🚀 Zetpy Scheduled Maintenance (26 Aug 2025)

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Dear Zetpy Users,

To continue improving your experience and ensure that Zetpy remains fast, stable, and reliable during high-traffic sales periods, we will be performing a scheduled version upgrade on our live system.

This upgrade is part of our ongoing commitment to provide you with better performance, smoother integrations, and a more seamless multichannel selling experience across Shopify, WooCommerce, Lazada, Shopee, TikTok Shop, and more.

🛠️ Maintenance Schedule

– Date: 26th August 2025 (Tuesday)

– Time: 12:00 AM – 2:00 AM (GMT+8, Malaysia Time)

– Impact: Zetpy services will be temporarily unavailable during this period.

⚠️ Important Notes for Sellers

To ensure data accuracy and prevent syncing issues, please avoid editing product details or updating stock from 8:00 PM on 25th August 2025 until the maintenance is completed.

During the upgrade window:

– Orders from marketplaces may experience syncing delays.

– Product updates, stock adjustments, or price changes should be paused.

– Once the upgrade is complete, all syncing will resume automatically.

🎯 Why This Upgrade Matters

We are rolling out this version upgrade to:

– Improve system stability.

– Enhance performance speed.

– Strengthen integration reliability with marketplaces and online stores.

– Prepare for upcoming new features that will further help you manage inventory, orders, and chats more effectively.

💡 Tips to Prepare Before the Maintenance

  1. Complete all urgent product or stock updates before 8:00 PM, 25 Aug 2025.

  2. Inform your team to avoid changes during the upgrade period.

  3. Monitor your orders after maintenance ends to ensure smooth syncing.

📩 Need Help?

If you have any questions, our support team is here to assist you.

Thank you for your patience and continued support 💙.
With your trust, we’ll keep making Zetpy the best platform to help you manage your business across all your sales channels.

Stay tuned for even more exciting updates coming soon!

Scheduled Maintenance for upcoming 8.8 Sales

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Dear Valued Users,

We will perform server maintenance for the upcoming 8.8 sales to ensure the stability of our services. Please be advised of the following details:

 

Maintenance Schedule:
– Date: 7 August 2025 (Thursday)
Time: 12:00 AM – 2:00 AM (Malaysia Time)

– Date: 10 August 2025 (Sunday)
Time: 12:00 AM – 2:00 AM (Malaysia Time)

 

Purpose of Maintenance:
• Immediate resolution of critical issues affecting service performance.
• Essential updates to enhance security and stability.

 

During the Maintenance:
• Temporary service unavailability.
• Please save any ongoing work before the maintenance period.

 

Users are advised not to edit any product details and to conduct stock updates starting at 8:00 PM on August 6th and August 9th, 2025, until the maintenance period ends.

For updates or further assistance, please contact our support team at support@zetpy.com.

Thank you for your understanding and cooperation.

📢 LazMall Malaysia Commission Rate Update – Effective 18 July 2025

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Lazada Malaysia has announced an upcoming change to its LazMall commission structure, effective 18 July 2025 at 12:00 am. This revision affects all LazMall local sellers and brands, introducing an all-inclusive commission rate covering Campaign Vouchers, Basic LazCoins, and Free Shipping.

🔑 New LazMall Commission Rates

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🧾 How Commission is Calculated

The commission will be based on your item selling price after deducting your own promotional discounts. Lazada-funded campaigns and vouchers will not be deducted when calculating commission.

🔧 What Should Sellers Do?

1. Review & Update Product Pricing

To maintain your profit margins after the commission change, review your:

  • Cost price

  • Selling price

  • Promotion strategy

Recalculate your selling price to ensure it covers:

  • The new commission range

  • Your product cost

  • Shipping (if applicable)

  • Desired profit margin

 

2. Easily Update Prices in Bulk Using Zetpy

Manually adjusting each product’s price can be time-consuming. With Zetpy’s Bulk Price Update feature, you can:

  • Export your LazMall product listings

  • Adjust your pricing in bulk using a spreadsheet

  • Upload the updated file back to Zetpy

  • Sync the new prices to LazMall in just a few clicks

This helps you react quickly to commission changes without the hassle of updating products one by one.

3. Streamline Operations with Zetpy

With rising costs, efficiency matters more than ever. Zetpy helps LazMall sellers to:

  • Automate order syncing to your accounting software (e.g., AutoCount, Xero)

  • Consolidate orders from LazMall and other channels into one dashboard

  • Sync inventory and pricing in real-time across all channels to reduce the risk of overselling and penalty.

  • Spend less time on manual updates and more time growing your business.

👉 Optimize your LazMall store operations today with Zetpy and stay profitable in the changing marketplace.

For more information, you may visit Lazada post here

Should you need any assistance from us, feel free to contact us at support@zetpy.com

Scheduled Maintenance for upcoming 7.7 Sales

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Dear Valued Users,

We will perform server maintenance for the upcoming 7.7 sales to ensure the stability of our services. Please be advised of the following details:

 

Maintenance Schedule:
– Date: 6 July 2025 (Sunday)
Time: 12:00 AM – 2:00 AM (Malaysia Time)

– Date: 9 July 2025 (Wednesday)
Time: 12:00 AM – 2:00 AM (Malaysia Time)

 

Purpose of Maintenance:
• Immediate resolution of critical issues affecting service performance.
• Essential updates to enhance security and stability.

 

During the Maintenance:
• Temporary service unavailability.
• Please save any ongoing work before the maintenance period.

 

Users are advised not to edit any product details and to conduct stock updates starting at 8:00 PM on July 5th and July 8th, 2025, until the maintenance period ends.

For updates or further assistance, please contact our support team at support@zetpy.com.

Thank you for your understanding and cooperation.

📢 [Shopee Mall Sellers] Handling Fee for Cancelled Orders Starts 21 July 2025

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Shopee has announced a new policy affecting Shopee Mall sellers starting 21 July 2025:

If you have more than 10 seller-related cancellations per week, a handling fee will be charged for each affected order.

What Counts as Seller-Related Cancellations?

– Orders cancelled manually by the seller

– Orders auto-cancelled by Shopee due to unshipped items or failed pick-up/drop-off

💸 Fee Details:

– 10% of cancelled item value, capped at RM5 per order

– Charges reflected in Seller Centre > My Balance > Recent Transactions

– Email notifications will be sent before deductions (processed within 1–3 working days)

📩 Appeals?

– Submit via the Google Form in the notification email within 7 calendar days

– Appeal outcome shared in 5–7 working days

🚫 Exemptions:
No charges for buyer cancellations or failed Shopee Logistics pickups.

 

Read more here

✅ Minimise Cancellations with Zetpy

Managing multiple platforms separately increases the chance of delays, errors, and missed fulfilments. Zetpy helps Shopee Mall sellers reduce cancellation risk by allowing you to:

🔄 Manage all orders under one platform
⏱️ Sync inventory and order status in real-time
📦 Streamline fulfilment across Shopee, Lazada, TikTok, and more

This ensures your operations are smoother, more efficient, and less likely to trigger penalties from Shopee’s new policy.

Contact us to find out more!

Scheduled Maintenance for upcoming 6.6 Sales

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Dear Valued Users,

We will perform server maintenance for the upcoming 6.6 sales to ensure the stability of our services. Please be advised of the following details:

 

Maintenance Schedule:

  • Date: 5 June 2025 (Thursday)
    Time: 12:00 AM – 2:00 AM (Malaysia Time)
  • Date: 8 June 2025 (Sunday)
    Time: 12:00 AM – 2:00 AM (Malaysia Time)

 

Purpose of Maintenance:
• Immediate resolution of critical issues affecting service performance.
• Essential updates to enhance security and stability.

 

During the Maintenance:
• Temporary service unavailability.
• Please save any ongoing work before the maintenance period.

 

Users are advised not to edit any product details and to conduct stock updates starting at 8:00 PM on June 4th and June 7th, 2025, until the maintenance period ends.

For updates or further assistance, please contact our support team at support@zetpy.com.

Thank you for your understanding and cooperation.