⚠️ Action Required: Add New Whitelist IP

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Hi everyone!

We are expanding our infrastructure to improve performance. To ensure your WooCommerce store continues to sync without interruption, please add our new IP address to your firewall (Wordfence, Cloudflare, etc.) or server settings before the deadline below.

What do I need to do?

If you use a security firewall (like Wordfence, Cloudflare, or Sucuri) on your WooCommerce store, you need to ADD our new IP address to your “Allow List” (Whitelist).

Here are the details to copy and paste:

  • New IP Address: 18.136.44.161

  • Deadline: 5 January 2026

⚠️ Important Note

Please DO NOT delete any old Zetpy IP addresses. Just add this new one to the list. We need both the old and new addresses to keep your connection working perfectly.

Need help?

If you aren’t sure how to do this or don’t know if this applies to you, just reply to this email or contact us at support@zetpy.com. We are happy to help!

Thanks for growing with us!

The Zetpy Team

Turbocharging Your 1.1 Sales: We’re Upgrading Our Servers for Maximum Performance! 🚀

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The 1.1 New Year Sale is just around the corner! As the first major sales campaign of 2026, it sets the tone for the entire year. We know that for our sellers, this is a critical moment to capture traffic, clear year-end inventory, and start the new year with a bang.

To ensure you have the absolute best experience during the peak order rush, the Zetpy team is conducting a major server infrastructure upgrade.

We aren’t just doing maintenance; we are giving the system a massive power boost to ensure you can sell across Shopee, TikTok Shop, Lazada, and your webstore with confidence.

Why We Are upgrading Now

We know that during mega-campaigns like 1.1, order volume spikes in seconds. You need a system that moves as fast as your customers do. This scheduled upgrade is designed to deliver:

  • ⚡ Faster Sync Speed: We are optimizing our syncing engine to handle high-volume order ingestion during the midnight rush (12 AM – 2 AM), reducing the risk of overselling.

  • 🛡️ Rock-Solid Stability: Enhanced server capacity means smoother navigation and dashboard performance, even when thousands of orders are flooding in at once.

  • 📈 Scalability: As your business grows, our tech stack is growing with you to handle more SKUs and more marketplaces.

Maintenance Schedule (Downtime Windows)

Please mark your calendars! We have scheduled these upgrades during off-peak hours to minimize disruption to your daily operations.

Zetpy services will be temporarily paused during the following windows:

– Window 1: Wednesday, 31 December 2025 | 12:00 AM – 2:00 AM

– Window 2: Saturday, 03 January 2026 | 12:00 AM – 2:00 AM

(Note: Times are in GMT+8. Please plan your operations accordingly.)

💡 How to Prepare: A Quick Checklist

To ensure a smooth transition and data integrity during the upgrade, we recommend the following best practices:

  1. Wrap Up Early: Please complete all bulk product edits, price changes, and stock updates before 8:00 PM on the evening prior to the maintenance.

  2. Avoid Last-Minute Uploads: Do not schedule any Product updates during the maintenance window, as the system will be offline.

  3. Relax: Marketplaces will continue to accept orders while we are down. Once Zetpy is back online, we will automatically sync all pending orders and inventory updates immediately.

 

Let’s Crush 1.1 Together!

We are committed to providing you with the most reliable omnichannel tool in the market. This upgrade is our investment in your success. Thank you for trusting Zetpy to power your ecommerce business.

If you have any concerns regarding this schedule, please don’t hesitate to reach out to our team at support@zetpy.com.

Here’s to a record-breaking 1.1! 🥂

⚠️ Lazada 12.12 API Downtime – Important Notice for Zetpy Users

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Hi Sellers,

Lazada has announced scheduled API downtime in preparation for the 12.12 mega sales event, which will temporarily affect integration services between Lazada and connected platforms – including Zetpy.

 

🕒 When the Downtime Happens

According to Lazada’s official update, the downtime will occur as part of their system preparation and maintenance window leading up to 12 December 2025.

【SG/MY/PH】Downgrade Time Period as UTC+8 Time：

  • Window 1: 2025-12-11 19:30:00 ~ 2025-12-11 20:30:00

  • Window 2: 2025-12-11 23:30:00 ~ 2025-12-12 00:30:00

 

🚫 What Functions May Be Affected

During the downtime, you may experience temporary disruptions on Lazada-connected features in Zetpy:

  • ❌ Stock Update – Stock changes from Zetpy might not be reflected immediately on Lazada.

  • ❌ Product Update – Editing or pushing product data to Lazada (including price changes) will not able to sync during this downtime.

  • ❌ Image Sync – Uploading or migrating images will be disabled.

 

🕒 Other Key Downtime Window

  • Nov 11, 2025 (19:30) – Nov 12, 2025 (01:30) ⚠️ Sellers will be unable to create Global Products during this period.

  • Nov 11, 2025 (00:00) – Nov 14, 2025 (23:59) ⚠️ Any Brand Registration approvals made during this window will only appear after the downtime ends.

 

✅ What You Can Do

Don’t worry – Here’s how you can prepare:

  1. Avoid making bulk updates (product, price, stock) during the downtime period.

  2. Process pending orders early to prevent shipment delays.

  3. Please update your stock at least two hours before the update/downtime starts (before 7:30 PM on 11 Dec).

💡 Zetpy Tip

If you’re running flash deals or campaigns during the 12.12 event, plan your sync and updates at least 24 hours before the downtime begins to minimize disruption.

Stay tuned for updates inside Zetpy as we’ll keep you informed throughout the downtime period.
For more information, Please visit here.

🧡 Thank you for your patience and understanding and all the best for your 12.12 sales performance!

🚀 Boost Your Sales & Stop Overselling: The Ultimate Guide to Product Bundles on Zetpy

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Imagine this: You have a best-selling coffee and a popular mug. You know that if you sold them together as a “New Year Gift Set,” customers would love it, and your average order value would skyrocket.

But then the nightmare starts.

Every time you sell a “Gift Set” on Shopee, you have to rush to Lazada and TikTok Shop to manually deduct the stock for the shampoo and conditioner separately. Forget one update, and boom –overselling. You get a penalty point, an angry customer, and a headache you didn’t need.

Stop working harder. Start selling smarter.

Introducing the Zetpy Product Bundle Feature – the secret weapon for SMEs to create irresistible combos without the inventory chaos.

Why You Need Product Bundles (Like, Yesterday)

For SME sellers, bundling isn’t just a “nice to have”; it’s a growth strategy.

– 📈 Increase Average Order Value (AOV): Get customers to spend more by offering a “complete set” rather than a single item.

– 📦 Clear Slow-Moving Stock: Pair a hot-selling item with a slower one to move inventory fast.

– ⚡ Zero Inventory Headaches: Zetpy automates the math. When a bundle sells, we automatically deduct the stock for each individual item inside it across all your channels.

How It Works: The Magic of “Auto-Deduct”

Let’s say you create a “New Year Gift Set” (Bundle SKU: NY-GIFT-001) that contains:

  1. 1x Mug (SKU: MUG-01)

  2. 1x Coffee (SKU: COFFEE-01)

When a customer buys the New Year Gift Set on TikTok Shop:

  1. Zetpy detects the order.

  2. Zetpy immediately deducts 1 unit of Mug and 1 unit of Coffee from your inventory.

  3. Zetpy syncs the new stock levels for the Mug, Coffee, and the Gift Set to Shopee, Lazada, and your webstore in real time.

No manual counting. No overselling. Just pure profit.

Ready to Superboost Your Campaign Strategy?

Don’t let inventory fear stop you from running that “Buy 2 Save 10%” or “Starter Pack” campaign. With Zetpy, you can be creative with your marketing while we handle the boring operations work in the background.

👉Book a FREE Demo with our team to learn more about our Bundle feature and see how we help 5,000+ merchants sync, sell, and scale.

🛠️ Zetpy Scheduled Server Maintenance – Preparing for 12.12

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🛠️ Zetpy Scheduled Server Maintenance – November

To ensure peak performance during the 12.12 Mega Sale, Zetpy will conduct scheduled maintenance at the times below:

Maintenance Windows

– 9 December 2025 (Tues) — 12:00 AM–2:00 AM

– 16 December 2025 (Tues) — 12:00 AM–2:00 AM

🔒 Important seller advisory

– Do not conduct any bulk stock updates or product detail changes starting from 8:00PM on 8 December 2025 and 15 December 2025 until maintenance is completed.

– Wait until the maintenance is fully completed before resuming updates.

✅ Why This Maintenance Matters

These upgrades are designed to:

– Improve platform stability and speed during peak shopping events.

– Ensure faster and more reliable product & order sync across marketplaces.

– Reduce the risk of overselling, downtime, or sync errors during high order volumes.

By strengthening our systems ahead of 12.12, we aim to give all sellers a smoother, more reliable selling experience.

Thanks for your understanding as we prepare the platform for your biggest sales moments. 💛

👉 For assistance, reach us anytime at support@zetpy.com.