Scheduled Maintenance for upcoming 7.7 Sales

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Dear Valued Users,

We will perform server maintenance for the upcoming 7.7 sales to ensure the stability of our services. Please be advised of the following details:

 

Maintenance Schedule:
– Date: 6 July 2025 (Sunday)
Time: 12:00 AM – 2:00 AM (Malaysia Time)

– Date: 9 July 2025 (Wednesday)
Time: 12:00 AM – 2:00 AM (Malaysia Time)

 

Purpose of Maintenance:
• Immediate resolution of critical issues affecting service performance.
• Essential updates to enhance security and stability.

 

During the Maintenance:
• Temporary service unavailability.
• Please save any ongoing work before the maintenance period.

 

Users are advised not to edit any product details and to conduct stock updates starting at 8:00 PM on July 5th and July 8th, 2025, until the maintenance period ends.

For updates or further assistance, please contact our support team at support@zetpy.com.

Thank you for your understanding and cooperation.

📢 [Shopee Mall Sellers] Handling Fee for Cancelled Orders Starts 21 July 2025

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Shopee has announced a new policy affecting Shopee Mall sellers starting 21 July 2025:

If you have more than 10 seller-related cancellations per week, a handling fee will be charged for each affected order.

What Counts as Seller-Related Cancellations?

– Orders cancelled manually by the seller

– Orders auto-cancelled by Shopee due to unshipped items or failed pick-up/drop-off

💸 Fee Details:

– 10% of cancelled item value, capped at RM5 per order

– Charges reflected in Seller Centre > My Balance > Recent Transactions

– Email notifications will be sent before deductions (processed within 1–3 working days)

📩 Appeals?

– Submit via the Google Form in the notification email within 7 calendar days

– Appeal outcome shared in 5–7 working days

🚫 Exemptions:
No charges for buyer cancellations or failed Shopee Logistics pickups.

 

Read more here

✅ Minimise Cancellations with Zetpy

Managing multiple platforms separately increases the chance of delays, errors, and missed fulfilments. Zetpy helps Shopee Mall sellers reduce cancellation risk by allowing you to:

🔄 Manage all orders under one platform
⏱️ Sync inventory and order status in real-time
📦 Streamline fulfilment across Shopee, Lazada, TikTok, and more

This ensures your operations are smoother, more efficient, and less likely to trigger penalties from Shopee’s new policy.

Contact us to find out more!

Zetpy Bulk Update Tool Supports Shopee, Lazada & TikTok Shop – Stay Compliant with CPETTR 2024

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The Consumer Protection (Electronic Trade Transactions) Regulations 2024 (CPETTR 2024) by the Ministry of Domestic Trade and Cost of Living (KPDN) aims to strengthen online consumer protection. It applies to all online sellers in Malaysia, including those on Shopee, Lazada, TikTok Shop, and more.

Originally set for enforcement on 24 June 2025, CPETTR requires:

  • ✅ Disclosure of seller information

  • ✅ Product titles and descriptions in Bahasa Melayu

  • ✅ Submission of valid product certifications

[Update] Malay Language Requirement Temporarily Paused

As of 23 June 2025, KPDN has paused the enforcement of the Bahasa Melayu requirement for product listings across all e-commerce platforms.

According to Malay Mail, the ministry will now:

– Gather feedback from platform operators and sellers

– Reevaluate how the policy should be implemented

– Announce a revised timeline after consultations

 

Zetpy still encourages all sellers to begin preparations early while awaiting the next announcement.

 

Introducing Zetpy’s Bulk Update Tool – Now Live for Shopee, Lazada & TikTok Shop!

To help sellers stay compliant efficiently, Zetpy has rolled out a Bulk Update Tool that lets you quickly edit product titles and descriptions in Bahasa Melayu across multiple platforms. You may refer to the guide below on how to ultilize them in repective platforms.

Tiktok Shop

Shopee

Lazada

Why You Should Still Act Now

Even with the BM listing requirement on hold, it’s wise to prepare early:

– Be ready once enforcement resumes

– Save time by completing bulk updates now

– Avoid last-minute rush or non-compliance risks

Zetpy’s Bulk Update Tool is the fastest way to manage large inventories across multiple platforms.

What You Can Do Now

  1. Export your listings from Shopee, Lazada, and TikTok Shop via Zetpy

  2. Fill in the product name and details fields while the update window is flexible

  3. Stay tuned for further announcements from KPDN

Zetpy – Focus on selling, we’ll help with the compliance bit..

If you need assistance or want to learn how to use the Bulk Update tool, feel free to contact us via email at support@zetpy.com