Zetpy Maintenance : TikTok Shop Category Structure Update (17 November 2025)

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Zetpy Scheduled Maintenance: Supporting New TikTok Shop Category Structure Update

 

TikTok Shop is rolling out an update to improve product accuracy and search results. They’re expanding product categories from 3 levels to up to 7 levels, giving sellers clearer and more detailed category options.

Example,

Now: Home Supplies > Home Care Supplies > Home Fragrances (3 level)

New: Home Supplies > Home Care Supplies > Home Fragrances > Air Fresheners > Refills (5 levels)

 

This update affects all sellers in SEA, EU, and the UK, including local and cross-border merchants.

 

Zetpy Scheduled Maintenance (Important)

To support TikTok’s new category upgrade, Zetpy will be performing a scheduled maintenance tonight.

🕒 17 November 2025 , 9:00 PM to 12:00 AM

During this window, the following TikTok Shop functions inside Zetpy will be temporarily paused:

• Import products from TikTok Shop
• Add new products to TikTok Shop
• Edit or resync existing products to TikTok Shop

These features will resume automatically once maintenance is completed.

 

We’ve Got You Covered

Don’t worry!  no action is needed on your side.
Once the maintenance is done, your TikTok product syncing will continue as normal.

Thank you for your patience and understanding! 💙

Should you have any questions, do let us know at support@zetpy.com

Want to know how Zetpy can help streamline your TikTok Shop and other online marketplaces?

Book a Demo today! 

5 Smart Ways to Reduce Overselling on Shopee, TikTok Shop, Lazada & Brand.com (Must-Read for SME Sellers)

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🛒 5 Ways to Reduce Overselling on Shopee, TikTok Shop, Lazada & Brand.com

 

Managing multiple online stores on Shopee, TikTok Shop, Lazada, WooCommerce, Shopify and Magento can be exciting and also chaotic. Many businesses struggle with overselling, delayed stock updates, and mismatched inventories across platforms.

Here’s how to reduce overselling and keep your inventory accurate across every channel.

 

1. Use a Centralized Inventory Management System

Manually updating product stock on every platform is risky. A centralized inventory sync tool lets you manage Shopee, Lazada, TikTok Shop, WooCommerce, Shopify, and Magento in one place.
This ensures every sale automatically updates your total available stock – preventing duplicate or outdated listings.

🔗 Learn more about multi-channel stock sync solutions from Zetpy.

 

2. Maintain a Stock Buffer for Safety

You can also keep a small stock buffer as reserve stock. (e.g., list 95 units instead of 100).
This prevents double-selling when multiple customers check out simultaneously or when platform delays occur.

In Zetpy, we allow our user to set the reserve stock and Zetpy will automatically deduct the reserve stock and sync it to the linked online marketplaces and brand.com.

3. Update you stock once before Campaigns

Major campaigns like 11.11, 12.12, or Christmas Sales create sales spikes.
Set a timeline to update your stock once before the campaigns so that your online stores and brand.com reflects accurate stock levels to reduce the risk of overselling.

With Zetpy’s improved Bulk Stock Update, you can update stock by channel or status and get instant results — valid products update smoothly, while any errors are highlighted and downloadable for easy correction. You’ll also see a full success/error summary, helping you maintain 100% accurate stock and prevent overselling effortlessly.

 

4. Connect Offline and Online Channels

For SMEs running both a physical store and multiple online channels like Shopee, Lazada, TikTok Shop, Shopify and WooCommerce, keeping stock accurate everywhere can be difficult. When your POS system such as Xilnex or StoreHub updates your inventory, those changes must appear instantly across all platforms to avoid overselling.

With Zetpy, every stock update in your POS system automatically syncs to your connected marketplaces. This eliminates manual adjustments, reduces human mistakes and keeps your inventory accurate even during peak sales periods.

 

5. Automate Your Accounting and Order Updates

Integrating with accounting systems like AutoCount, Xero, and QuickBooks Online (QBO) helps streamline invoices, sales orders, and stock adjustments.
This saves time and keeps your reporting accurate — all while reducing human error.

 

✅ Final Takeaway

Preventing overselling isn’t about luck. It’s about automation and using the correct smart tools.
With Zetpy, you can connect all your sales channels, accounting systems, and chats – ensuring smooth operations without manual headaches.

👉 Check out our latest promo here and learn how Zetpy can help out your business!

🛠️ Zetpy Scheduled Server Maintenance – Preparing for 11.11

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🛠️ Zetpy Scheduled Server Maintenance – November

To ensure peak performance during the 11.11 Mega Sale, Zetpy will conduct scheduled maintenance at the times below:

Maintenance Windows

– 9 November 2025 (Sat) — 12:00 AM–2:00 AM

– 14 November 2025 (Fri) — 12:00 AM–2:00 AM

🔒 Important seller advisory

– Do not conduct any bulk stock updates or product detail changes starting from 8:00PM on 8 November 2025 and 13 November 2025 until maintenance is completed.

– Wait until the maintenance is fully completed before resuming updates.

✅ Why This Maintenance Matters

These upgrades are designed to:

– Improve platform stability and speed during peak shopping events.

– Ensure faster and more reliable product & order sync across marketplaces.

– Reduce the risk of overselling, downtime, or sync errors during high order volumes.

By strengthening our systems ahead of 11.11, we aim to give all sellers a smoother, more reliable selling experience.

Thanks for your understanding as we prepare the platform for your biggest sales moments. 💛

👉 For assistance, reach us anytime at support@zetpy.com.

Lazada 11.11 System Downtime: Key Dates & Tips for Zetpy Users

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⚠️ Lazada 11.11 API Downtime – Important Notice for Zetpy Users

Hi Sellers,

Lazada has announced scheduled API downtime in preparation for the 11.11 mega sales event, which will temporarily affect integration services between Lazada and connected platforms – including Zetpy.

 

🕒 When the Downtime Happens

According to Lazada’s official update, the downtime will occur as part of their system preparation and maintenance window leading up to 11 November 2025.

【SG/MY/PH】Downgrade Time Period as UTC+8 Time：

2025-11-10 19:30:00 ~ 2025-11-10 20:30:00

2025-11-10 23:30:00 ~ 2025-11-11 00:30:00

【TH/VN/ID】Downgrade Time Period as UTC+8 Time：

2025-11-10 20:30:00 ~ 2025-11-10 21:30:00

2025-11-11 00:30:00 ~ 2025-11-11 01:30:00

 

🚫 What Functions May Be Affected

During the downtime, you may experience temporary disruptions on Lazada-connected features in Zetpy:

  • ❌ Stock Update – Stock changes from Zetpy might not be reflected immediately on Lazada.

  • ❌ Product Update – Editing or pushing product data to Lazada could fail or be delayed.

 

🕒 Other Key Downtime Window

  • Nov 10, 2025 (19:30) – Nov 11, 2025 (01:30)
    ⚠️ Sellers will be unable to create Global Products during this period.

  • Nov 6, 2025 (00:00) – Nov 11, 2025 (23:59)
    ⚠️ Any Brand Registration approvals made during this window will only appear after the downtime ends.

 

✅ What You Can Do

Don’t worry – Here’s how you can prepare:

  1. Avoid making bulk updates (product, price, stock) during the downtime period.

  2. Process pending orders early to prevent shipment delays.

  3. Please update your stock at least two hours before the update/downtime starts.

💡 Zetpy Tip

If you’re running flash deals or campaigns during the 11.11 event, plan your sync and updates at least 24 hours before the downtime begins to minimize disruption.

 

Stay tuned for updates inside Zetpy or our Facebook page as we’ll keep you informed throughout the downtime period.

🧡 Thank you for your patience and understanding  and all the best for your 11.11 sales performance!

Facebook Messenger Desktop Apps Are Shutting Down 😱 Don’t Panic, We’ve Got You

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💻 Bye-Bye Messenger Desktop, Hello Multichat!

Starting December 2025, Meta is pulling the plug on its Messenger apps for Windows and Mac. Yep, the little blue chat bubble on your desktop? Gone. Vanished. Retired like that one staff member who “just went for early lunch and never came back.” 🍔✌️

Don’t worry! Zetpy Multichat got your back!

 

🤝 Why Zetpy Multichat is Your New BFF

Let’s be real — nobody wants 6 different tabs open just to reply “Hi, stock still available ”. That’s why we built Zetpy Multichat:

  • 📥 One Inbox to Rule Them All – Messenger, Shopee, Lazada, TikTok Shop, WhatsApp, Meta Business Site, Instagram DM and Telegram. All in one screen.

  • 📑 History You Can Count On – No more “wait… which platform did they message me on?” moments.

  • 🚀 Grows With You – More customers? More channels? Bring it on.

 

📩 Want to see Zetpy Multichat in action?

Reach out to us via WhatsApp or book a demo to explore how your business can handle customer chats the smarter way.

Lazada Commission Fee Updates Effective 1 November 2025 – What Sellers Must Know

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Starting 1 November 2025, Lazada will adjust its commission structure for both LazMall sellers and Marketplace sellers. These changes are part of Lazada’s continuous efforts to improve the platform, but they also mean sellers will need to plan their pricing and cost management more carefully.

 

🔎 What’s Changing?

1. LazMall Sellers

– Commission fees for LazMall sellers will be revised upwards across selected categories.

– The updated commission rates vary by category, with some categories seeing an increase of 1%.”

– Lazada explains this adjustment is to further support branding, marketing, and logistics services provided to LazMall partners.

image

For more info, you may visit here.

2. Marketplace Sellers

– Commission fees for Marketplace sellers will also increase starting 1 November 2025.

– Just like LazMall, the increment depends on the category of goods.

– Commission fee charges will only be incurred once sellers have been on the Lazada platform for more than 120 days (i.e. day 121 on Lazada). The commission fee is subject to 8% SST.

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You may also click here to find out more from Lazada’s announcement.

 

⚡ Impact on Sellers

  1. Lower Margins: Sellers may see reduced margins if selling prices remain unchanged.
  2. Need for Pricing Strategy: Adjusting product pricing becomes important to maintain profitability.
  3. Category-Specific Effects: Some sellers may feel the impact more depending on the product category.

 

💡 How Zetpy Helps You Adapt

With Zetpy, sellers can reduce the operational pressure of these commission changes by:
✅ Centralizing inventory & order management across Lazada, Shopee, TikTok Shop, Zalora, WooCommerce & more.
✅ Automating product updates & pricing changes across multiple channels, saving hours of manual work. More time to scale your business. 
✅ Syncing with accounting software like AutoCount, Xero & QuickBooks to monitor profit margins accurately.
✅ Scaling efficiently – so even with higher commissions, you keep costs low and operations smooth.

 

🎯 Final Thoughts

Commission changes are beyond sellers’ control, but how you manage your business efficiency is within your control.
With Zetpy, you can save time, reduce errors, and focus on scaling your sales even as platform costs increase.

👉 Ready to optimize your multichannel sales before 1 November? Talk to us today on WhatsApp

🚧 Zetpy Scheduled Server Maintenance – 21 October 2025

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To ensure that Zetpy continues to provide you with a smooth and reliable experience, we will be performing scheduled server maintenance as follows:

📅 Date: 21 October 2025
⏰ Time: 10:00 PM – 12:00 AM

🔔 Important Notice

In preparation for the maintenance, we strongly advise all users not to conduct any stock updates or product detail adjustments starting from 8:00 PM until the maintenance is completed. This precaution will help prevent any data sync interruptions or potential issues during the update window.

🙏 Our Commitment

We sincerely apologize for any inconvenience this may cause and thank you for your understanding. Regular system maintenance allows us to enhance performance, strengthen reliability, and bring you new features to support your business better.

We appreciate your cooperation and continued trust in Zetpy.
— The Zetpy Team

👉 For assistance, reach us anytime at support@zetpy.com.

🚀 Zetpy Scheduled Server Maintenance Ahead of 10.10

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The 10.10 Mega Sales is one of the busiest times of the year for online sellers. With thousands of orders coming in within hours, it’s critical to ensure that your inventory, product details, and order sync run smoothly without interruption.

To prepare our systems for this high-demand period, Zetpy will be undergoing scheduled server maintenance.

 

🗓 Maintenance Schedule

  • 9 October 2025 – 12:00 AM to 2:00 AM (MYT)

  • 13 October 2025 – 12:00 AM to 2:00 AM (MYT)

During these times, the Zetpy platform will be temporarily unavailable. Syncing will automatically resume once maintenance is complete.

 

⚠️ Important Notice for Sellers

To avoid any issues, we strongly advise all users to:

  • Do not perform stock updates or product detail adjustments from 8:00 PM on 8 and 12 October 2025 onwards before each maintenance window.

  • Wait until the maintenance is fully completed before resuming updates.

This precaution helps prevent sync delays, data conflicts, or mismatched inventory during the maintenance process.

 

✅ Why This Maintenance Matters

These upgrades are designed to:

  • Improve platform stability and speed during peak shopping events.

  • Ensure faster and more reliable product & order sync across marketplaces.

  • Reduce the risk of overselling, downtime, or sync errors during high order volumes.

By strengthening our systems ahead of 10.10, we aim to give all sellers a smoother, more reliable selling experience.

 

💡 How to Prepare

  • Complete your product uploads and stock updates early (before 8:00 PM on 8 Oct and 12 Oct).

  • Double-check that your marketplace integrations are up to date.

  • Allow some buffer time after maintenance for the system to catch up with syncing.

 

🙌 Thank You for Growing With Us

At Zetpy, we know how important mega sales like 10.10 are to your business. That’s why we’re investing in continuous improvements to keep your operations running smoothly.

Thank you for your cooperation and understanding. Together, let’s make this 10.10 a record-breaking sales event for your business!

👉 For assistance, reach us anytime at support@zetpy.com.

—
The Zetpy Team

🚀 Zetpy Improvement: Add 20 Products at Once with Zetpy Plugins!

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At Zetpy, we’re always looking for ways to make managing your business easier, faster, and more efficient. Today, we’re excited to announce a big improvement that will save you time and help you prepare better for mega sales like 10.10, 11.11, and 12.12. 🎉

You can now add up to 20 products at once using Zetpy plugins — previously, the limit was 10.

💡 Why This Update Matters

We know sellers are busy. Managing multiple platforms, updating stock, and adding products can feel overwhelming – especially during peak sales seasons. With this improvement, you can:

✅ Save more time – Bulk add 20 products in one go, cutting your workload in half.
✅ Reduce hassle – No need to repeat the same steps multiple times.
✅ Stay efficient – Faster product setup means you can focus more on selling and less on admin.
✅ Be ready for mega sales – Speed and accuracy are critical during 10.10, 11.11, and 12.12 when sales volumes spike.

🌐 Available Across All Zetpy Plugins

This upgrade isn’t limited to one platform – it applies across all Zetpy plugins. That means no matter where you sell, you’ll benefit from faster product management:

– Shopee

– Lazada

– TikTok Shop

– Zalora

– WooCommerce

– Shopify

– Magento

With Zetpy, your business can scale smoothly across multiple online marketplaces and stores without worrying about manual bottlenecks.

🚀 How to Try It

  1. Log in to your Zetpy account.

  2. Head to your chosen plugin (Shopee, Lazada, Shopify, etc.).

  3. Add up to 20 products at once — and enjoy the extra time saved!

💛 Always Improving for You

This is just one of many updates we’re rolling out to help you run your business more smoothly and reduce overselling risks. At Zetpy, we’re obsessed with improving seller efficiency while keeping things simple and easy to use.

Got feedback or questions? We’d love to hear from you. 💬
👉 Reach us at support@zetpy.com

Shopee FHR Update Effective 1 October — What Zetpy Sellers Must Know

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Shopee is rolling out a change to its Fast Handover Rate (FHR) requirement starting 1 October. If you’re a seller using Zetpy (or thinking of becoming one), this update has real implications for your operations, your visibility, and your ability to benefit from Shopee’s seller programmes.

Here’s a breakdown:

 

🔎 What’s Changed in FHR

Shopee’s updated FHR policy means:

  • The required threshold for what counts as “fast handover” is higher or more strictly enforced.

  • Shopee is tightening up handover time windows – i.e. when orders must be handed over to couriers after they’re confirmed. Delays will now more immediately impact your FHR score.

  • More frequent monitoring of FHR. Rather than forgiving occasional delays, Shopee will check performance more often and may penalize sellers who fall below the required rate.

  • Failing to meet the updated FHR can lead to losing benefits, such as preferred seller status, eligibility for campaigns, priority in search or listing exposure.

 

⚠️ Why This Matters – The Impact for Zetpy Users

For Zetpy sellers, the new FHR rules affect you in several ways:

  1. Risk of penalties for late handover
    If your fulfilment staff or logistics partners delay handovers, even by a little, the stricter FHR can lower your score, which may reduce your store’s visibility or eligibility for Shopee buyer programs.

  2. More pressure to be consistent
    Because Shopee is checking more often, you can’t just play catch-up. Poor performance on a few days may drag your average down.

  3. Importance of stock and order accuracy
    Misplaced inventory, overselling, or order processing delays all contribute to slower handovers. These risks are magnified under the new policy.

  4. Impact on growth & campaigns
    If you lose your badge or fall below Shopee’s performance cutoffs, you might miss out on promotional campaigns, campaign coupons, or preferential listing positions – all of which drive sales.

 

🚀 How Zetpy Helps You Stay Above Shopee’s New FHR Requirements

The good news? Zetpy is built to help you meet and maintain high FHR standards. Here’s how Zetpy supports you:

Challenge How Zetpy Helps
Delay in order processing All Shopee orders sync properly into Zetpy, so you can see and act on them quickly.
Overselling / inventory issues Zetpy keeps stock levels synchronized across all your channels (Shopee, Lazada, etc.), reducing mismatches that lead to order delays or cancellations.
Tracking and visibility You can monitor order status and ship by time dates directly through Zetpy dashboards so you know arrange accordingly to avoid missing out the deadline.
Consistent performance With faster, more reliable systems, you’re better positioned to consistently meet FHR thresholds.

 

✅ Key Actions to Take Now

To stay compliant and keep your Shopee shop in strong shape, here are steps to take immediately:

  1. Check your current FHR score in Shopee Seller Centre. Identify how far you are from the new minimum.

  2. Map out your order-handling workflow (from order confirmation to packing to courier handover). Identify weak points or delays.

  3. Ensure inventory is accurate and synced before the 1 October change. Avoid stock outs.

  4. Set internal deadlines – e.g., orders confirmed by noon must be handed to courier same day; ones after cutoff have clear next-day protocols.

  5. Use Zetpy features fully – order sync, inventory sync, dashboard. If you haven’t explored all, now’s a good time.

  6. Monitor weekly – don’t wait till month-end. Watch FHR trends and address dips immediately.

 

💡 Bottom Line

Shopee’s new FHR rules are designed to push sellers toward faster, more reliable order handovers. For sellers who don’t adapt, the consequences could be visible: lower visibility, loss of perks, or less sales. For Zetpy users who lean into automation, streamlined workflows, and consistent monitoring, this change is an opportunity – to outperform, to qualify for preferred seller programmes, and to build stronger buyer trust.

👉 For more informations, please visit here.