⚠️ Lazada 12.12 API Downtime – Important Notice for Zetpy Users

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Hi Sellers,

Lazada has announced scheduled API downtime in preparation for the 12.12 mega sales event, which will temporarily affect integration services between Lazada and connected platforms – including Zetpy.

 

🕒 When the Downtime Happens

According to Lazada’s official update, the downtime will occur as part of their system preparation and maintenance window leading up to 12 December 2025.

【SG/MY/PH】Downgrade Time Period as UTC+8 Time：

  • Window 1: 2025-12-11 19:30:00 ~ 2025-12-11 20:30:00

  • Window 2: 2025-12-11 23:30:00 ~ 2025-12-12 00:30:00

 

🚫 What Functions May Be Affected

During the downtime, you may experience temporary disruptions on Lazada-connected features in Zetpy:

  • ❌ Stock Update – Stock changes from Zetpy might not be reflected immediately on Lazada.

  • ❌ Product Update – Editing or pushing product data to Lazada (including price changes) will not able to sync during this downtime.

  • ❌ Image Sync – Uploading or migrating images will be disabled.

 

🕒 Other Key Downtime Window

  • Nov 11, 2025 (19:30) – Nov 12, 2025 (01:30) ⚠️ Sellers will be unable to create Global Products during this period.

  • Nov 11, 2025 (00:00) – Nov 14, 2025 (23:59) ⚠️ Any Brand Registration approvals made during this window will only appear after the downtime ends.

 

✅ What You Can Do

Don’t worry – Here’s how you can prepare:

  1. Avoid making bulk updates (product, price, stock) during the downtime period.

  2. Process pending orders early to prevent shipment delays.

  3. Please update your stock at least two hours before the update/downtime starts (before 7:30 PM on 11 Dec).

💡 Zetpy Tip

If you’re running flash deals or campaigns during the 12.12 event, plan your sync and updates at least 24 hours before the downtime begins to minimize disruption.

Stay tuned for updates inside Zetpy as we’ll keep you informed throughout the downtime period.
For more information, Please visit here.

🧡 Thank you for your patience and understanding and all the best for your 12.12 sales performance!

Lazada 11.11 System Downtime: Key Dates & Tips for Zetpy Users

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⚠️ Lazada 11.11 API Downtime – Important Notice for Zetpy Users

Hi Sellers,

Lazada has announced scheduled API downtime in preparation for the 11.11 mega sales event, which will temporarily affect integration services between Lazada and connected platforms – including Zetpy.

 

🕒 When the Downtime Happens

According to Lazada’s official update, the downtime will occur as part of their system preparation and maintenance window leading up to 11 November 2025.

【SG/MY/PH】Downgrade Time Period as UTC+8 Time：

2025-11-10 19:30:00 ~ 2025-11-10 20:30:00

2025-11-10 23:30:00 ~ 2025-11-11 00:30:00

【TH/VN/ID】Downgrade Time Period as UTC+8 Time：

2025-11-10 20:30:00 ~ 2025-11-10 21:30:00

2025-11-11 00:30:00 ~ 2025-11-11 01:30:00

 

🚫 What Functions May Be Affected

During the downtime, you may experience temporary disruptions on Lazada-connected features in Zetpy:

  • ❌ Stock Update – Stock changes from Zetpy might not be reflected immediately on Lazada.

  • ❌ Product Update – Editing or pushing product data to Lazada could fail or be delayed.

 

🕒 Other Key Downtime Window

  • Nov 10, 2025 (19:30) – Nov 11, 2025 (01:30)
    ⚠️ Sellers will be unable to create Global Products during this period.

  • Nov 6, 2025 (00:00) – Nov 11, 2025 (23:59)
    ⚠️ Any Brand Registration approvals made during this window will only appear after the downtime ends.

 

✅ What You Can Do

Don’t worry – Here’s how you can prepare:

  1. Avoid making bulk updates (product, price, stock) during the downtime period.

  2. Process pending orders early to prevent shipment delays.

  3. Please update your stock at least two hours before the update/downtime starts.

💡 Zetpy Tip

If you’re running flash deals or campaigns during the 11.11 event, plan your sync and updates at least 24 hours before the downtime begins to minimize disruption.

 

Stay tuned for updates inside Zetpy or our Facebook page as we’ll keep you informed throughout the downtime period.

🧡 Thank you for your patience and understanding  and all the best for your 11.11 sales performance!

Lazada Commission Fee Updates Effective 1 November 2025 – What Sellers Must Know

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Starting 1 November 2025, Lazada will adjust its commission structure for both LazMall sellers and Marketplace sellers. These changes are part of Lazada’s continuous efforts to improve the platform, but they also mean sellers will need to plan their pricing and cost management more carefully.

 

🔎 What’s Changing?

1. LazMall Sellers

– Commission fees for LazMall sellers will be revised upwards across selected categories.

– The updated commission rates vary by category, with some categories seeing an increase of 1%.”

– Lazada explains this adjustment is to further support branding, marketing, and logistics services provided to LazMall partners.

image

For more info, you may visit here.

2. Marketplace Sellers

– Commission fees for Marketplace sellers will also increase starting 1 November 2025.

– Just like LazMall, the increment depends on the category of goods.

– Commission fee charges will only be incurred once sellers have been on the Lazada platform for more than 120 days (i.e. day 121 on Lazada). The commission fee is subject to 8% SST.

image

You may also click here to find out more from Lazada’s announcement.

 

⚡ Impact on Sellers

  1. Lower Margins: Sellers may see reduced margins if selling prices remain unchanged.
  2. Need for Pricing Strategy: Adjusting product pricing becomes important to maintain profitability.
  3. Category-Specific Effects: Some sellers may feel the impact more depending on the product category.

 

💡 How Zetpy Helps You Adapt

With Zetpy, sellers can reduce the operational pressure of these commission changes by:
✅ Centralizing inventory & order management across Lazada, Shopee, TikTok Shop, Zalora, WooCommerce & more.
✅ Automating product updates & pricing changes across multiple channels, saving hours of manual work. More time to scale your business. 
✅ Syncing with accounting software like AutoCount, Xero & QuickBooks to monitor profit margins accurately.
✅ Scaling efficiently – so even with higher commissions, you keep costs low and operations smooth.

 

🎯 Final Thoughts

Commission changes are beyond sellers’ control, but how you manage your business efficiency is within your control.
With Zetpy, you can save time, reduce errors, and focus on scaling your sales even as platform costs increase.

👉 Ready to optimize your multichannel sales before 1 November? Talk to us today on WhatsApp

TikTok Shop Raises Commission Fees: What It Means for Sellers & How Zetpy Helps

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TikTok Shop Commission Announcement

TikTok Shop has announced that effective from 13 September 2025, commission rates for sellers will be revised. Here’s what you need to know:

 

What’s Changing?

Starting 13 September 2025, TikTok Shop will increase commission fees:

– Marketplace sellers: up to 15.66%

– Mall sellers: up to 18.90%

 

What This Means for Sellers

Higher fees impact your profit margins – especially if you’re selling low-margin or fast-moving items. Tax, fulfilment, and advertising costs still add up on top of these commissions.

 

Smart Strategies for Mitigating TikTok Fees

1. Focus on High-Margin Products

Consider selling bundles, premium items, or complementary products using Zetpy’s Bundle feature — these often sell better and carry healthier margins that can help absorb platform fee changes.

2. Join Benefits Programs (like BXP)

Sellers in TikTok’s Benefit Extra Program (BXP) may enjoy lower rates.
Plus perks like vouchers and cashback to support growth.

3. Streamline Operations with Zetpy

Use tools like stock & order sync in Zetpy to process order under 1 platform and reduce overselling. Zetpy Multichat also enables you to handle chats from TikTok Shop, Shopee, Lazada, WhatsApp, Instagram, Facebook Messenger, Meta Business Suite and Telegram under one place. Faster response = higher change to converting enquires to sales.

4. Leverage Creator & Affiliate Marketing

Drive sales volume through affiliates and creators. While you share commissions, this strategy can multiply reach and help offset TikTok’s increased fees.

 

Zetpy Helps You Stay Ahead

At Zetpy, we’ve seen how operational efficiency makes a big difference – especially
when fees rise. Our platform helps you:

– Sync stock & orders seamlessly across Shopee, Lazada, TikTok, Shopify, WooCommerce, and more. It helps to reducing overselling and increase customer confidence as well as customer retention.

– Manage all chats in one place with Zetpy Multichat – handle messages from every marketplace and social channel in one inbox. Faster responses mean higher chances of converting enquiries into sales.

– Access Zetpy Sales & Product Reports for real-time insights into your best-selling products and channels. No more manual reporting – spend time more on business strategic planning instead.

 

Final Thoughts

Yes, TikTok fees are rising – but it’s how you adapt that matters. By streamlining operations and using tools like Zetpy, you can stay efficient, protect your business, and keep growing.

For more info, please visit TikTok’s article here.

Lazada Marketplace Commission Rate Adjustment(Effective 18th July 2025)

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Lazada Malaysia has announced an update to its Marketplace Commission Rates, effective 18 July 2025. This change applies to all Marketplace sellers and introduces a revised, category-based commission structure.

🔑 What’s Changing?

✔️ Revised Commission Rates by Category
Starting 18 July 2025, Lazada will apply all-inclusive commission rates that cover:

– Commission fee

– Basic LazCoins discount program

– Campaign vouchers

– Free shipping contributions

– The commission rates will vary by product cluster

✔️ Commission-Free Period for New Sellers

All new Marketplace sellers will continue to enjoy a 120-day commission-free period when selling on Lazada.
From Day 121 onwards, the standard commission rates will apply.

 

✔️ SST Applies

All commission fees are subject to 8% SST, in line with Malaysia’s tax regulation (effective since 1 March 2024).

 

📊 New Commission Rates by Cluster

 

🧾 How the Commission Fee is Calculated

 

✅ What Sellers Can Do to Prepare

  • Review your pricing strategy and update if adjustment needed:
    Reassess your product pricing to ensure your profit margins remain healthy after the new commission rates take effect. Utilize our Bulk Price Update feature to mass update your pricing in one go to save time.

  • Plan upcoming promotions carefully:
    With the all-inclusive commission, consider how additional discounts or vouchers will impact your margins.

  • Monitor your seller journey:
    If you’re a new seller, take full advantage of the first 120 days commission-free period to build momentum before the fees apply.

  • Track your category rates:
    Different categories have different commission brackets—keep track of where your products fall.

  • Stay informed:
    Lazada may continue updating platform features. Regularly check the Seller Center for the latest announcements.

For more info, please visit here.

LAZADA D11 Campaign Downgrade Plan

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Dear Zetpy Users, Lazada will temporarily disable some of their API features in order to ensure their platform stability during Lazada 11.11 sales.

 

  1. The features below in Zetpy’s Lazada Plugin will be temporarily disabled as well：

a) SG/MY（UTC+8）

i. 2024-11-10 19:30:00 ~ 2024-11-10 20:30:00

ii. 2024-11-10 23:30:00 ~ 2024-11-11 00:30:00

 

b) PH（UTC+8）

i. 2024-11-08 19:30:00 ~ 2024-11-08 20:30:00

ii. 2024-11-10 19:30:00 ~ 2024-11-10 20:30:00

iii. 2024-11-10 23:30:00 ~ 2024-11-11 00:30:00

 

c)  TH（UTC+8)

i. 2024-11-08 20:00:00 ~ 2024-11-08 21:30:00

ii. 2024-11-10 20:00:00 ~ 2024-11-10 21:30:00

iii. 2024-11-11 00:00:00 ~ 2024-11-11 01:30:00

 

d) VN/ID（UTC+8)

i. 2024-11-10 20:00:00 ~ 2024-11-10 21:30:00

ii. 2024-11-11 00:00:00 ~ 2024-11-11 01:30:00

 

a) Pricing Update
b) Stock Update
c) Creating new Products and upload image
d) Editing product details and image
e) Removing Products

 

  1. Creating Global product will also be disabled from:

i. 2024-11-08 19:30:00 – 2024-11-08 21:30:00 (UTC+8)

ii. 2024-11-10 19:30:00 – 2024-11-10 21:30:00 (UTC+8)

iii. 2024-11-10 23:30:00 – 2024-11-11 01:30:00 (UTC+8)

 

  1. Brand related Feature will also be disabled from 2024-11-07 00:00:00 ～ 2024-11-12 00:00:00 (UTC+8)
  • Brand registrations approved during this period will only appear after the end of the downgrade period.

 

Please DO NOT conduct Bulk Stock Update and Bulk Price Update on these 2 days in Zetpy to prevent any unforeseen inconveniences.

i. For PH and TH Users, 2024-11-08, 7.30pm (GMT+8) [Friday] until 2024-11-08 9.30pm (GMT+8) [Friday]

ii. For all Zetpy Users, 2024-11-10, 6.00 pm (GMT+8) [Sunday] until 2024-11-11, 1.30 am (GMT+8) [Monday]

 

For more information, Please visit here

Unleash Omnichannel’s Profit with Zetpy x Xilnex at the Franchise Expo Malaysia 2024! 11-13 July 2024 @ Kuala Lumpur Convention Centre

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Join us at the Franchise Expo Malaysia from 11-13 July at the Kuala Lumpur Convention Centre! 

Discover how Zetpy Solutions integrates with Xilnex POS to provide end-to-end omnichannel solutions that will grow your business – all under one control panel.

Zetpy Inventory – Sync with Xilnex POS

 

  • 🌐 More Sales Channels: Automatically sync inventory from Xilnex to Lazada, Shopee, TikTok Shop, Zalora, WooCommerce, Shopify, and Magento.

  • 🔄 Auto Sync Sales Orders: Automatically create invoices or sales orders in Xilnex for every online order

  • 🏬 Click & Collect*: 47% of Online Shoppers often buy additional products when picking up their orders in-store. (PYMNTS, 2022)

More Features:

 

Zetpy Omni – Unifying eCommerce App, Web & Loyalty with Xilnex POS

 

  • 📊 Grow Customer Database: Capture customer data from both online and offline transactions to boost engagement and repeat sales from members.

  • 📱 Mobile-First Experience: The simplest, most intuitive way for customers to sign up, log in, and shop.

  • 🎁 Loyalty Program: Reward points for shopping online and offline, synced with Xilnex Loyalty Points. Customers easily redeem points for vouchers to buy online or offline.

A lot more features like Digital Receipts, eWallet, Member-Tiers, eGiftcard etc to enable seamless experience for your customers.

 

See the future of retail firsthand and learn how Zetpy can elevate your business. 

Visit our booth at:

📅 Event Details:

  • 📆 Dates: 11-13 July 2024
  • 📍 Location: Kuala Lumpur Convention Centre
  • 📌 Booth: 1F01, 1F02, 1F03, 1F08, 1F09 & 1F10, Hall 1

Lazada Gets Another USD $230 Million Capital Injection from Alibaba

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Alibaba Injects $230Million to Lazada SEA
Image sources: Tech In Asia.

The Summary:

  1. Alibaba has invested an additional US$230 million into its Southeast Asia-focused ecommerce platform, Lazada
  2. This recent funding is Alibaba’s first injection into Lazada this year. In 2023, Alibaba invested over US$1.8 billion into Lazada.
  3. With this investment, Alibaba’s total investment into Lazada since 2016 amounts to roughly US$7.7 billion
  4. Alibaba first invested in Lazada in 2016 with an investment of US$1 billion, taking a controlling stake in the company.
  5. Lazada launched its Choice offering last year, a platform that competes with Temu and Shein in terms of low-cost offerings.
  6. Alibaba said the Choice platform helped AliExpress – its global ecommerce marketplace – log over 60% order growth in the quarter ending December 2023 compared to the previous quarter.

#Lazada #Alibaba #Marketplace #Investment

Are you looking for OMS (Order Management System) which can Synchronize Inventory and Orders with multiple marketplaces like Lazada, Shopee, TikTok shop and Brands.com platform like Shopify, WooCommerce, Magento? Easily Integrate with your ERP or WMS via our cloud API, fully deployed on Amazon AWS.

WhatsApp ZETPY now +6010-2900930 for Free Demo.

Lazada 2022 D11 API Downgrade Plan

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To ensure Lazada’s platform stability during campaign time, their tech team will temporarily disable the following API features for all their sellers and all products.

Downgrade Time Period: 2022-11-10 23:30 ~ 2022-11-11 00:30 Local Time of All Venture

 

Time Period: 2022-11-10: 22:30:00 – 2022-11-12 01:30:00 SG time

 

Bulk Upload Product and  Bulk Price Update feature in Zetpy will be temporarily disabled from 2022-11-10 10.00 pm to prevent any unforeseen inconveniences. The features in Zetpy is expected to be back on 2022-11-11 2.00am.

For more details, you can refer to the Lazada announcement here: https://open.lazada.com/apps/announcement/detail?spm=a1zq7z.27201205.0.0.41717c739kF6An&docId=1608