🚨 Is your TikTok Shop strategy ready for 15 February 2026?

TikTok Shop Malaysia has just announced a new fixed Platform Support Fee. While this funds better infrastructure, it requires a shift in how you price and bundle your products to stay profitable.

In our latest post, we analyze the new fee structure and show you how to automate your price updates and what you can do to stay ahead of the curve.

Read More Here.

🌟 Shopee Commission Updates: Are you aware of the fees changed since Feb 1st?

Shopee Malaysia is revising its Marketplace Commission Fees effective 1 February 2026. This change affects local Marketplace sellers across various categories, including Fashion, Electronics, and Lifestyle.

Don’t let these changes catch your business off guard. Stay ahead by auditing your pricing strategy now to maintain your margins and keep your growth on track.

Read the Full Update Here.

New Zeoniq Integration: Sync Your Physical Store with Your Online Shop!

Stop manual stock update between your shop and your online store. With this new offline sales channel integration, your inventory and orders flow seamlessly between Zeoniq and Shopee, TikTok Shop, Lazada, Shopify and WooCommerce. Keep your stocks 100% accurate across all channels automatically.

Book a Demo now to learn more About Zetpy x Zeoniq Sync

 

🛠️ January 2026 Product Updates & Fixes

We’ve been busy under the hood! Here’s a summary of the improvements and fixes we rolled out this month to make your selling experience smoother.

✨ New Improvements

AutoCount Enhancements: Now supports syncing Direct Shop orders in multiple currencies (automatically matches the debtor’s currency).

– Orders now sync according to the debtor’s specific tax code.

– Added the ability to search by Account Name within the Middleware.

 

🐞 Bug Fixes & Stability

Marketplace Sync (Shopee, Lazada, TikTok Shop)

– Shopee: Resolved issues where stock failed to push via API or update correctly across multiple Shopee accounts. Fixed “Model tier index” sync errors.

– Lazada: Fixed a bug that prevented saving changes when editing existing products.

– Tiktok Shop: Corrected the display of account names within QuickBooks settings when importing by account.

 

E-commerce & POS Integrations

– WooCommerce: Fixed a “pending job” error to ensure orders sync instantly without delay.

– Magento: Resolved order status update issues by restoring missing workers in the horizon.

– Xilnex: Fixed stock addition errors for Matrix product types after invoice cancellations.

 

Accounting 

– QuickBooks: Fixed missing tax codes for shipping lines and resolved sync failures for Shopee PH orders caused by missing customer details.

– Xero: Fixed the “Select All” checkbox functionality when syncing payments.

Zetpy Multichat

– Released a new version fully aligned with the latest Windows updates for better stability.

 

Dashboard & Reporting

– Visuals: Restored missing colors for Shopee, Lazada, and Magento on the Donut Chart for non-MY accounts.

– Analytics: Corrected the Line Graph display when viewing data from previous years.

– Orders: Fixed printing issues for AWB + Packing lists (MY) when SKUs were missing in the system.

 

Industry News and Trends

– TikTok Shop Malaysia introduced Platform Support Fees – starting 15 February 2026

– Check out latest Shopee Commission fees here – effective since 1 February 2026

– Why China’s Retail Giants are Winning Malaysian Hearts.

– “Reliable” is the New “Cheap”.

– TikTok’s High-Stakes Pivot: The Rise of Pre-Owned Luxury

– Shopee’s New Feature is Giving 6% Returns—Is Your Money Sitting Idle?

 

Galloping Toward Success: Happy Chinese New Year! 🐎

As we enter the Year of the Horse, the team at Zetpy wishes you a year filled with rapid growth, boundless energy, and prosperity. May your business reach new milestones and your “orders” keep galloping in!

Zetpy Tip: Don’t forget to set your Shopee/Lazada Vacation Mode or adjust your Lead Times to avoid late shipment penalties while you’re celebrating!

Warmest regards, The Zetpy Team

💬 What Our Customers Say

Dear Valued Users,

We will perform server maintenance for the upcoming 8.8 sales to ensure the stability of our services. Please be advised of the following details:

 

Maintenance Schedule:
– Date: 7 August 2025 (Thursday)
Time: 12:00 AM – 2:00 AM (Malaysia Time)

– Date: 10 August 2025 (Sunday)
Time: 12:00 AM – 2:00 AM (Malaysia Time)

 

Purpose of Maintenance:
• Immediate resolution of critical issues affecting service performance.
• Essential updates to enhance security and stability.

 

During the Maintenance:
• Temporary service unavailability.
• Please save any ongoing work before the maintenance period.

 

Users are advised not to edit any product details and to conduct stock updates starting at 8:00 PM on August 6th and August 9th, 2025, until the maintenance period ends.

For updates or further assistance, please contact our support team at support@zetpy.com.

Thank you for your understanding and cooperation.

Dear Valued Users,

We will perform server maintenance for the upcoming 7.7 sales to ensure the stability of our services. Please be advised of the following details:

 

Maintenance Schedule:
– Date: 6 July 2025 (Sunday)
Time: 12:00 AM – 2:00 AM (Malaysia Time)

– Date: 9 July 2025 (Wednesday)
Time: 12:00 AM – 2:00 AM (Malaysia Time)

 

Purpose of Maintenance:
• Immediate resolution of critical issues affecting service performance.
• Essential updates to enhance security and stability.

 

During the Maintenance:
• Temporary service unavailability.
• Please save any ongoing work before the maintenance period.

 

Users are advised not to edit any product details and to conduct stock updates starting at 8:00 PM on July 5th and July 8th, 2025, until the maintenance period ends.

For updates or further assistance, please contact our support team at support@zetpy.com.

Thank you for your understanding and cooperation.

 

Dear Valued Users,

We will perform server maintenance for the upcoming 6.6 sales to ensure the stability of our services. Please be advised of the following details:

 

Maintenance Schedule:

• Date: 5 June 2025 (Thursday)
  Time: 12:00 AM – 2:00 AM (Malaysia Time)
• Date: 8 June 2025 (Sunday)
  Time: 12:00 AM – 2:00 AM (Malaysia Time)

 

Purpose of Maintenance:
• Immediate resolution of critical issues affecting service performance.
• Essential updates to enhance security and stability.

 

During the Maintenance:
• Temporary service unavailability.
• Please save any ongoing work before the maintenance period.

 

Users are advised not to edit any product details and to conduct stock updates starting at 8:00 PM on June 4th and June 7th, 2025, until the maintenance period ends.

For updates or further assistance, please contact our support team at support@zetpy.com.

Thank you for your understanding and cooperation.

 

TikTok Shop Malaysia introduced new fulfillment timelines will apply from 12th May 2025 onwards.

Dear Zetpy users,

At Zetpy, we’re always keeping an eye on platform updates to help our users stay ahead. Recently, TikTok Shop has introduced new fulfillment timelines for Standard Order Shipping Process, designed to ensure a more seamless shopping experience. To help you adjust, there will be a relaxed enforcement period for violations until 9th June 2025.

In this post, we’ll break down the important changes and what you need to know to stay compliant with TikTok Shop’s new fulfillment policies.

Why This Matters

These updated timelines are part of TikTok Shop’s efforts to improve order fulfillment and provide a better shopping experience for customers. Sellers need to make sure that they are staying compliant with these new timelines as it is crucial for maintaining a positive seller performance rating. During the relaxed enforcement period, you have some leeway, but after 9th June 2025, TikTok Shop Malaysia will be strictly executing these updates.

What You Can Do:

• Prepare for the new timelines: Familiarize yourself with the updated timelines and make sure your processes are aligned.

• Monitor your order fulfillment closely: Keep an eye on orders to ensure they’re shipped on time to avoid cancellations and penalties.

• Leverage the relaxed enforcement period with Zetpy: Use this time to adjust and streamline your fulfillment process with Zetpy without the immediate risk of penalties.

 

Key Changes in Fulfillment Timelines

Starting from 12th May 2025, TikTok Shop will be enforcing the below updated timelines for when orders need to be handed over to Logistics Service Providers (LSPs)

For orders that placed between 12 am to 12pm on a working day

• The order must be packed and handed over to LSP by 23:59 on the same working day.

 

For orders that placed after 12pm to 11.59pm on a working day and orders that placed on a non working day

• These orders must be packed and handed over to Shipping Provider by 23:59H on the next working day.

 

Please take note that based on TikTok Shop Definition, A “working day” in most regions in Malaysia is from Monday to Friday, but in Kedah, Kelantan, and Terengganu, a working day runs from Sunday to Thursday.

 

Auto-Cancellation Policy: What You Need to Know

Furthermore, TikTok Shop will automatically cancel orders that don’t meet the following criteria:

1. For orders placed on a working day/ non working day:

   • The order must be set to “Awaiting Collection” latest by 11:59pm on the next working day after the order was placed.

   • Or, if the order is ready to ship, it must be under “Shipped” by 11.59pm, three working days from when the order was placed.

 

We understand that during the adjustment period, it will be quite challenging for Sellers, but rest assured that Zetpy is here to help. With our integrated solutions and guidance, you can stay on top of your order fulfillment processes and ensure your performance metrics remain in good standing.

You can refer to the article in TikTok here for more information.

If you have any questions or need assistance, feel free to reach out to our support team at support@zetpy.com.