Important: Shopee’s Data Protection Policy
Dear Valued Customers,
As a Shopee Service Partner and ISV Developer, Zetpy is required to comply with the Shopee Open Platform Partner rules, including the Shopee Open Platform Data Protection Policy.
Key points of this policy, particularly Clause 10.6 and 10.7 (under Section 10: Storage, Handling, and Disposal), are as follows:
Clause 10.6: “You shall not retain or store any Personal Data and Restricted Data (including but not limited to the Customer Name, Phone Number, Email Address, and Address) that is subject to this DPP for any period of time longer than is necessary to serve the purposes of this Agreement (which, in any event, shall be no longer than ninety (90) days, subject to applicable law). Thereafter, all data should be disposed of in accordance with Clause 10.7 below.”
Clause 10.7: “You will dispose of the relevant Protected Data when it is deemed no longer necessary to continue being preserved, or has exceeded industry best practices for the time/duration/age of the Protected Data. Protected Data should be disposed of in a method that prevents any recovery of the data in accordance with industry best practices for shredding of physical documents and wiping of electronic media. You will destroy any equipment containing Protected Data that is damaged or non-functional. All Protected Data must be rendered unreadable and unrecoverable regardless of the form (physical or electronic).”
For more details, please refer to Shopee’s full Data Protection Policy below:
https://open.shopee.com/developer-guide/32
Immediate Changes on Zetpy Inventory Platform:
Effective immediately, merchants will no longer be able to access or recover order data (including but not limited to Customer Name, Phone Number, Email Address, and Address) that is 90 days or older.
For any inquiries or assistance, please contact us at support@zetpy.com
Thank you for your attention and understanding.
To learn more about the Shopee Open Platform Partner Rules:
https://open.shopee.com/developer-guide/34
#ShopeeOpenPlatform
#DataSecurityPolicy
#ZetpyInventory
#OmnichannelSelling
How to Sell on Shopee Malaysia – Updated on July 2024
How to Sell on Shopee 2024
Are you new to selling online, especially on e-marketplaces? Shopee is an excellent platform to consider due to its ease of use and wide reach. Here’s a comprehensive guide to help you get started and succeed on Shopee Malaysia.
Why Choose Shopee?
Shopee’s mobile-first approach and user-friendly interface make it a top choice for both buyers and sellers. It remains the most popular e-commerce app in Malaysia, ranking highly on both the Apple App Store and Google Play Store.
Who Can Sell on Shopee Malaysia?
Shopee welcomes a diverse range of sellers, creating an inclusive and vibrant marketplace. Whether you’re an individual or a business, Shopee has a spot for you:
Individuals: Aspiring sellers with valid Malaysian identification can register as individual sellers. This allows you to explore entrepreneurial ambitions, showcase unique products, and grow your business.
Businesses: Registered companies in Malaysia are encouraged to join Shopee, providing opportunities to reach a broad customer base, enhance brand visibility, and drive sales growth.
Types of Sellers on Shopee Malaysia
Shopee Malaysia offers several types of seller accounts to cater to different levels of sellers, each with its own set of criteria and benefits. Here’s a breakdown of the different seller types:
- Normal Seller
- Who They Are: This category is open to everyone, including individuals and businesses.
- What They Sell: Normal sellers can sell their own brands or resell other brands (new or used).
- Criteria: No minimum criteria required to start selling.
- Benefits: Access to the basic tools and features provided by Shopee for managing listings and orders.
- Preferred Seller
- Who They Are: Preferred sellers are selected by Shopee based on their performance and service quality.
- Criteria:
- Unique buyers in the last 30 days: ≥ 35
- Net orders in the last 30 days: ≥ 75
- Chat response rate: ≥ 85%
- Shop rating (all-time): ≥ 4.7
- Current number of seller penalty points: ≤ 1
- Product authenticity: 100%
- Benefits:
- Preferred seller badge and “Shopee 100% Authentic Guarantee” tag.
- Access to Shop Ads.
- Visibility in the Preferred seller filter.
- Extra Shopee-sponsored vouchers during big campaigns
- Preferred+ Seller
- Who They Are: Top-performing Preferred sellers.
- Criteria:
- Chat response rate: ≥ 95%
- Shop rating (all-time): ≥ 4.8
- Late shipment rate: ≤ 10%
- Non-fulfillment rate: ≤ 5%
- Net orders in the last 30 days: ≥ 75
- Unique buyers in the last 30 days: ≥ 35
- Product authenticity: 100%
- Benefits:
- Exclusive Preferred+ badge.
- Up to 15% discounts on Shopee Ads top-ups.
- Early access to new Shopee features
- Shopee Mall Seller
- Who They Are: Brand owners and official distributors.
- Criteria:
- Must be invited or apply and meet Shopee’s stringent criteria for brand authenticity and service quality.
- Provide 100% authenticity, 15 days return, and free shipping on orders above a certain amount.
- Benefits:
- Shopee Mall or Mall badge.
- Access to a larger audience and promotional opportunities.
- Higher trust and visibility among customers
Guide to Sell on Shopee Malaysia
Step 1: Sign Up
Go to https://shopee.com.my/, click “Sign Up” on the top right to register for a Shopee account.
Step 2: Create an Account
Fill in your phone number and click ‘next’ to receive a 6-digit code via SMS for verification purpose. Alternatively, you can choose to sign up with Google or Facebook.
Step 3: Verified Account
Verified your number and setup the password
Step 4: Go to Seller Centre
Once the password is created, go to Shopee Home Page and click “Seller Centre” on the top left of the page or visit seller.shopee.com.my/account/signin.
Step 5: Seller Registration
To get started, you need to register as a seller by providing the necessary information.
Step 6: Choose The Right Seller Type
There are 2 types of sellers, prepare the information needed before filling up Seller Information on this page:
Individual Seller: to provide valid personal identification documents during your application, such as IC number, copy of IC, Tax Identification Number (TIN)
Registered Business Seller: to provide valid business documents during your application, such as Business Registration Number (SSM), upload registration of Business (SSM Cert/ Borang 9), TAX Identification Number (TIN), SST Number (if you have registered).
Step 7: Setup Shop Info
Next to setup your Shop Information, shop’s name must be unique.
Step 8: Shipping Channel
Choosing the right shipping channel is crucial for providing a seamless shopping experience on Shopee Malaysia. The recommended shipping channels and settings for optimizing your shipping process.
The shipping channel details.
Step 9: Shop Info Submitted Successfully
Once the necessary info is submitted successfully, you can proceed to add your first product on your Shopee shop.
Step 10: Add Product
Shopee new product listing feature will guide you step by step to complete a product listing.
Check more about product listing via this link
https://seller.shopee.com.my/edu/category?sub_cat_id=34
The different between 1:1 image and 3:4 image as below:
Step 11: Completed 1st Product Listing and Go to Seller Centre
After completing your first product listing, Shopee will direct you to your Shopee Seller Centre, this is where you can manage your order, product, marketing, customer service, finance (income, balance & bank account), data (Insights) and your shop information.
Step 12: Bank Account
Never forget to add your bank account to receive income from Shopee.
Go to Finance > Bank Accounts for the setting.
Congratulations! You are ready to sell on Shopee.
Shopee Announces Changes to Commission and Transaction Fees Effective on 1st August 2024
E-commerce giant Shopee has recently announced adjustments to its commission and transaction fee structure, impacting sellers across its platform. These changes are set to take effect on 1st August 2024.
Changes of Shopee Marketplace Commission Fee
Commission Fee Adjustment Shopee will be increasing its commission fees for certain product categories. The new rates are as follows:
Changes of Shopee’s Transaction Fee
Effective 1 August 2024, Shopee’s Transaction Fee will be revised to 3.5% (not inclusive of 8% SST).
The e-commerce landscape is constantly evolving, and fee adjustments are a regular occurrence across platforms. By staying informed and adaptable, sellers can continue to thrive in the dynamic world of online retail.
Sources:
Marketplace commission fee: https://tinyurl.com/2ct57yyv
Shopee’s transaction fee: https://tinyurl.com/4zve5jzd
Unleash Omnichannel’s Profit with Zetpy x Xilnex at the Franchise Expo Malaysia 2024! 11-13 July 2024 @ Kuala Lumpur Convention Centre
Join us at the Franchise Expo Malaysia from 11-13 July at the Kuala Lumpur Convention Centre!
Discover how Zetpy Solutions integrates with Xilnex POS to provide end-to-end omnichannel solutions that will grow your business – all under one control panel.
Zetpy Inventory – Sync with Xilnex POS
- ? More Sales Channels: Automatically sync inventory from Xilnex to Lazada, Shopee, TikTok Shop, Zalora, WooCommerce, Shopify, and Magento.
- ? Auto Sync Sales Orders: Automatically create invoices or sales orders in Xilnex for every online order
- ? Click & Collect*: 47% of Online Shoppers often buy additional products when picking up their orders in-store. (PYMNTS, 2022)
More Features:
Zetpy Omni – Unifying eCommerce App, Web & Loyalty with Xilnex POS
- ? Grow Customer Database: Capture customer data from both online and offline transactions to boost engagement and repeat sales from members.
- ? Mobile-First Experience: The simplest, most intuitive way for customers to sign up, log in, and shop.
- ? Loyalty Program: Reward points for shopping online and offline, synced with Xilnex Loyalty Points. Customers easily redeem points for vouchers to buy online or offline.
A lot more features like Digital Receipts, eWallet, Member-Tiers, eGiftcard etc to enable seamless experience for your customers.
See the future of retail firsthand and learn how Zetpy can elevate your business.
Visit our booth at:
? Event Details:
- ? Dates: 11-13 July 2024
- ? Location: Kuala Lumpur Convention Centre
- ? Booth: 1F01, 1F02, 1F03, 1F08, 1F09 & 1F10, Hall 1
Important Shopee Seller Policy Update (For Preferred, Preferred+ & Mall Sellers)
Important Shopee Seller Update impacting Preferred, Preferred+ and Shopee Mall Seller
- Average Preparation Time (APT) is replaced by Fast Handover Rate (FHR)
FHR is the percentage of parcels handed over to logistics providers within a specific timeframe. This means that Shopee will now focus on how quickly sellers hand over their parcels to the courier service instead of how long it takes them to prepare the orders. - New FHR requirement:
- Preferred Sellers: minimum 60% handover rate within 30 days.
- Preferred+ and Mall Sellers: minimum 70% handover rate within 30 days.
- Saturdays are now considered working days for Preferred, Preferred+, and Mall seller tiers.
This means that you will need to factor in Saturdays when calculating your FHR. However, there are some exceptions:- Public holidays
- Fridays in Kedah, Kelantan, and Terengganu
- Sundays in all other states
Weekend seller incentives: Shopee is offering commission fee rebates to help sellers meet the new criteria.
These changes are designed to improve buyer experience by ensuring faster shipping times. By meeting the new FHR requirements, you can improve your chances of qualifying for the Preferred, Preferred+, and Mall Seller Programmes, which come with various benefits such as higher product visibility and lower commission fees.
Complete details please refer to the source at
https://seller.shopee.com.my/edu/article/20613
#ShopeePolicyUpdate
#ShopeePreferred
#ShopeePreferred+
#ShopeeMall
[Shopee Seller Tips] – Get your basics right first!
“Fix your basics first!” famously quoted by ShpoeeXpert Ira Aziz.
In this week’s #ShopeeSellerTips, Ira provides tips on how to improve your listings with Shopee’s Listing Optimiser!
(To accss Shopee Listing Optimiser, please goto Seller Center > Business Insight > Selling Coach > Listing Optimiser)
✨ PRODUCT NAME & CATEGORY
◾ Minimum 30 characters (⚡ use multi languages)
◾ Use relevant keywords to optimise buyers’ search (??♀️ unrelated keywords spam!)
◾ Choose the right category (⚡ refer to similar listings if unsure)
✨ DESCRIPTION
◾ Minimum 300 characters
◾ Use point form, keep it simple and compact
◾ Use more attributes for the system to easily understand the products
✨ IMAGES
◾ Minimum 3 images (⚡ Ideally: 8 images + 1 cover photo)
◾ Use interesting and prominent images
◾ Videos ? help to improve sales and views by 3x
Click to learn more on how to fix your basics with Shopee’s Listing Optimiser
[New Feature] Auto Boost your products in Shopee!
Shopee Auto Boost feature helps to increase your sales! You can boost up to 5 products for every 4 hours to Shopee.
1. Go to Shopee Malaysia plugin > Product AutoBoost.
2. Then, go to ‘In Queue List’ section and add products to the boost list.
3. Now, you can see your product boost on Boosting Products section.
Note: Scroll down to see the Next Five Boosting Products in ‘Queue’ status.
Checkout our tutorial on Auto Boost your products in Shopee here.
Zetpian wishes you sell more online and grow together! 🙂
New Shopee Commission and Transaction Fee Update Starting 1st June 2021
Shopee Seller Commission and Transaction Fee Update – June 2021
Starting from 1st June 2021, Shopee will be charging Marketplace sellers a small commission fee on all the orders. The range of increase will be from 0 to 2%, depends on which tiers you are as Shopee Marketplace Seller. Take note this doesn’t affect anything if you are Shopee Mall Seller.
The new Shopee marketplace commission will be as below
- 2% for Preferred & Preferred+ Sellers (from 1st 100 or more Completed Orders )
- 1% for Non-Preferred Sellers (from 1st 100 or more Completed Orders )
- 0% for Sellers with less than 100 Completed Orders (Accumuldated, Life Time Basis)
If you noticed, all sellers that sell 100 orders (Completed Orders only) or less will be exempted from the commission fee, which means you are still paying only the 2.12% Transaction Fee (inclusive of SST) on top!
But it is not calculated on monthly basis though, which means, once you have more than 100 Completed Orders from Shopee Marketplace, you will have to start paying a minimum of 1% marketplace commission.
Do you know that if you have less than 100 orders a month, you can start selling omnichannels with zetpy.com, for Free too? Zetpy can connect up to 5 Shopee Accounts, Bulk Print Invoices & AWB, Know your Top 100 Customers in just one click!
So one common questions that pops up…
Why are Preferred and Preferred+ Sellers charged higher commission?
Simple, you get more bang for your bucks! Serious merchants would want to grow further via Shopee Preferred & Preferred + Seller status. It will helps you convert way more customers! (Repeat.. Conversion is EVERYTHING)
- Higher buyer confidence with the Preferred and Preferred+ label
- Boosted search listings and search filters to increase visibility
- Buyers can both earn and spend Shopee Coins only on Preferred, Preferred+, and Mall Sellers
- Preferred+ Sellers enjoy up to 15% discount on Shopee Ads Credits each week when topping-up
Checkout the Shopee Marketplace Growth Package too, that gives Preferred and Preferred+ Sellers more than twice the benefits compared to non-Preferred Sellers.
Tips: Completed Orders means Paid Orders that have been delivered to and accepted by the customers (buyer). This excludes cancelled or returned / refunded orders, and orders pending buyers to receive and accept delivery.
This is how you can check for your Completed Orders.
For complete information on Shopee Marketplace Commission Fees, please refer to the official annoucement below:
English ? https://shopee.com.my/events3/code/36837094/
Bahasa Malaysia M ? https://shopee.com.my/events3/code/3670986631/
Mandarin ? https://shopee.com.my/events3/code/90580640/
[Webinar] How to Pick the Best WooCommerce Theme for Your eCommerce Store? – Zetpy & Friends Webinar #8
Are you starting up an eCommerce website on the very popular WooCommerce? Or are you in the midst of design (Theme) makeover for your existing WooCommerce site?
Then don’t miss this out! This is extremely useful for all the WooCommerce Store owners, or businesses looking at starting up their eCommerce website with WooCommerce!
Limited seats, first come first served.
It’s totally free of charge!
Zetpy & Friends Webinar
Date: 25th February 2021 (THURSDAY)
Time: 10.30am – 12pm (GMT +8)
Venue: Zoom Webinar
1) How to Pick The Best WooCommerce Theme for Your eCommerce Store? – By Julian Song, Director, Ulement Sdn Bhd
2) How Zetpy Helps You Sell More by Syncing Your WooCommerce Products to Lazada and Shopee? – By Ming Zhen, Head of Sales, Zetpy.com
PLUS: Quick info on how to take advantage for SME Digitalization Grant for Zetpy ? !
About the Speaker:
Julian Song – WordPress Consultant and Director, Ulement.com
With more than 10 years working experiences in International Advertising Agency (Dentsu & Asatsu), Julian has been handling client like Lexus, Toyota, Canon, Maybank, Telekom, etc. In 2008, he encountered with WordPress and immediately find passion in working with it to build websites after websites. His dedication in helping SMEs to GLCs, from Malaysia to International to build and maintain their website and won him a good reputation as a solid WordPress Consultant. He was core organizer of WordCamp KL 2019 and he actively give back to community via his work as admin of Malaysia WordPress Fb Group (Mandarin), and serving as co-organizer for WordPress & elementor meetup (Penang)
Ming Zhen – Head of Sales, Zetpy.com
Hi all, I am Ming Zhen, just call me Ming if you can’t pronounce the word “Zhen”. I had a marketing bachelor degree at TARC KL. I shop frequently online, and I’m passionate about eCommerce and data. My key role in the company is to share and educate how Zetpy as a data technology platform, can enable sellers, manufacturers and also brand owners to sell both online and offline (omni-channel).
I get great satisfaction seeing how our users and customers benefit from what we do, one of my personal goal is to help more SME make data-driven decisions!
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