Lazada D6 System Downtime: Key Dates & Tips for Zetpy Users

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Lazada has announced scheduled API downtime in preparation for the 6.6 mega sales event, which will temporarily affect integration services between Lazada and connected platforms – including Zetpy.

 

🕒 When the Downtime Happens

According to Lazada’s official update, the downtime will occur as part of their system preparation and maintenance window leading up to 11 November 2025.

【SG/MY/PH】Downgrade Time Period as UTC+8 Time：

  • 2026-06-05 19:30:00 ~ 2026-06-05 20:30:00
  • 2026-06-05 23:30:00 ~ 2026-06-06 00:30:00

【TH/VN/ID】Downgrade Time Period as UTC+8 Time：

  • 2026-06-05 20:30:00 ~ 2026-06-05 21:30:00
  • 2026-06-06 00:30:00 ~ 2026-06-06 01:30:00

 

🚫 What Functions May Be Affected

During the downtime, you may experience temporary disruptions on Lazada-connected features in Zetpy:

  • ❌ Stock Update – Stock changes from Zetpy might not be reflected immediately on Lazada.

  • ❌ Product Update – Editing or pushing product data to Lazada could fail or be delayed.

 

🕒 Other Key Downtime Window

  • June 5, 2026 (19:30) – June 6, 2026 (01:30)
    ⚠️ Sellers will be unable to create Global Products during this period.

  • ⚠️ Any Brand Registration approvals made during the below window will only appear after the downtime ends.

【SG/MY/PH】Downgrade Time Period as UTC+8 Time:

  • 2026-06-05 19:30:00 ~ 2026-06-05 20:30:00
  • 2026-06-05 23:30:00 ~ 2026-06-06 00:30:00

【TH/VN/ID】Downgrade Time Period as UTC+8 Time:

  • 2026-06-05 20:30:00 ~ 2026-06-05 21:30:00

 

✅ What You Can Do

Don’t worry – Here’s how you can prepare:

  1. Avoid making bulk updates (product, price, stock) during the downtime period.

  2. Process pending orders early to prevent shipment delays.

  3. We highly recommend completing your final stock updates by 5:00 PM (5 June 2026). This gives the system queue plenty of time to clear out and sync successfully before the API connection pauses.

🧡 Thank you for your patience and understanding  and all the best for your 6.6 sales performance!

For more details. Please visit Lazada post here.

🚧 Zetpy Scheduled Server Upgrade – May 2026

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Dear Valued Merchants,

To continue delivering a secure, stable, and high-performance experience for all Zetpy users, we will be carrying out our scheduled server upgrade session in 12 May 2026.

Upgrade Schedule:

To minimize disruption, the upgrade will be performed during off-peak hours across the following dates:

  • Date & Time: 12 May 2026 (12:00 AM) – 12 May 2026 (3:00 AM)

 

Why are we doing this?

This upgrade is part of our ongoing commitment to system excellence and includes:

  1. Enhanced Security & Compliance: We are implementing the latest security patches and protocols to ensure your data remains protected and our systems stay resilient against emerging threats.

  2. Improved Performance & Stability: Our team will be performing hardware optimizations and database tuning to ensure faster processing speeds and a smoother experience during high-traffic periods.

  3. Infrastructure Optimization: We are refining our server resources to deliver better reliability and higher uptime as we continue to scale our services for all merchants.

 

⚠️ Important: What to Expect

During these specific time windows, the Zetpy dashboard will be inaccessible, and order/inventory syncing will be temporarily paused. All services will resume automatically once each maintenance session is complete.

Pre-Upgrade Advice: To prevent any data discrepancies, merchants are strongly advised not to perform any product detail amendments or stock updates at least 2 hours before the scheduled upgrade start time.

These upgrades help us maintain Zetpy’s reliability as we scale and ensure we continue to meet the growing demands of your omnichannel business.

We appreciate your patience and support as we invest in strengthening our platform for the long term. If you have any questions or require assistance, our support team is always happy to help.

Thank you for growing with Zetpy.

The Zetpy Team

Zetpy May 2026 Updates

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New: Stock Info inside your Zetpy Product Report! 🚀

Stop page-hopping. You can now view Current, Reserved, and Available Stock side-by-side with your sales data in one view! 📉📦

✅ Analyze Sales vs. Supply:  View your best sellers and it’s stock count in one place.
✅ Save Time: Plan restocks for Shopee, TikTok Shop, Lazada & more without leaving the page.

Log in and try it!

New Improvement: Stop waiting, start selling!

Are you managing a huge catalog in Xilnex but only need to sync a few products into Zetpy?

Good News! You can now import specific items from Xilnex into Zetpy without waiting for a full product catalog sync. It is designed to save them time and get your products online faster.

– Faster Importation Time: No more waiting for the whole product catalog to import.
– On-Demand Import: Pull only the specific SKUs they need for Shopee, TikTok Shop, Lazada, Shopify, WooCommerce, and Magento.

Check out the guide below!
https://support.zetpy.com/help/xilnex-import-specific-item

Zetpy AutoCount Scheduler: Automate Your Accounting Sync

Are you searching for a hands-off way to sync your online orders? Manual tasks like logging in to create invoices in AutoCount every few hours can become a bottleneck.

Introducing the Zetpy AutoCount Scheduler Sync—designed for sellers who want to eliminate manual steps.

Why Automate?

  1. No More Manual Entry: Reduce human error and reclaim time to grow your business.

  2. Set It Once: Define the sync times in the middleware, and Zetpy handles the execution.

  3. Set your time. We’ll do the rest.

This premium optimization is perfect for businesses ready for an autonomous workflow.

Ready for a hands-off experience? 👉 Book a FREE Demo here

🚀 April Product Updates & Improvements

We’ve had a productive April! This month’s focus was on enhancing fulfillment flexibility with Order Splitting, boosting document processing speeds with Golang, and ensuring your store connections remain rock-solid.

✨ New Features & Major Improvements

  • Advanced Inventory Insights: We’ve added a ‘Current Stock’ column to your Product Reports, giving you a real-time snapshot of your inventory levels alongside your sales data.

  • Shopee Security Rotation: To keep your data safe, we successfully executed a Live API Partner Key rotationon April 5th, maintaining a secure bridge between your store and the marketplace.

  • Zeoniq Import Filters: You can now Filter by Product Group when importing items from Zeoniq, making it easier to manage large catalogs.

  • Enhanced Shopee Data: Support for adding specific Weights & Dimensions for individual variants is now live within the Shopee plugin.

🛠️ Bug Fixes & Stability Patches

Marketplace Updates:

  1. TikTok: Resolved an issue where variant images were not saving correctly and fixed a bug affecting products with 5 or more images.

  2. Shopify: Fixed a critical unit error where weights were incorrectly converting from KG to G and resolved “Throttled” errors during stock updates.

  3. Lazada: Fixed a UI bug where variant colors and sizes would occasionally appear duplicated in the plugin.

  4. WooCommerce: Resolved an issue where SKUs were being replaced by variation names on the frontend.

  5. Zalora: Fixed a “Contact Support” error page that appeared during failed product imports.

Core System & Plugins:

  1. Bundle Management: Fixed a calculation bug to ensure Bundle child item quantities are now 100% accurate in your Zetpy orders.

  2. Xilnex Sync: Resolved “Conflict Detected” errors that occurred during specific product imports.

  3. Search Engine: Improved the Global Search function across all plugins for more accurate SKU and product name matching.

  4. Export Tools: Fixed a bug that prevented exporting filtered data within the Product Reports.

 

 

Industry News and Trends

💬 What Our Customers Say

Zetpy April 2026 Updates

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📢 New Feature Alert: Shopee Discount Promotion

Stop jumping between tabs! You can now sync your Shopee Discount Promotions directly in Zetpy. 🐥

✅ Manage and Create Shopee Discount Promotion from Zetpy
✅ No need switch back to Shopee Seller Center when you want to create Shopee Discount Promotion

Read the full tutorial here.

New: SKUs Now Visible in “Add Product” Tab

Listing your products just got a lot more precise. We’ve updated the Zetpy Marketplace Plugin so your SKUs are now clearly visible in the product selection pop-up. No more guessing – now you can identify items and variants instantly when pushing products to Shopee, TikTok Shop, Lazada, Shopify, WooCommerce and Magento.

Read more here.

 

New: Roboduck AI Sales & Inventory Insights

We’ve just launched the beta version of our Sales & Inventory Insights, powered by Zetpy’s Roboduck AI! This is a paid feature, and we are extending this as complimentary to all the paid customers until 31st June 2026, you will receive an email on the analytics (trained with your sales data!) on every Monday morning.

Why you’ll love it:

  1. Potential Lost of Revenue: Due to low stock or no stock
  2. Restock Suggestions: Calculated based on your sales velocity
  3. Restock Lead time:  Default is 14 days, you can change the value
  4. Analyze just your active products, down to SKU level.
  5. Excel Attachment: Contains full list of SKU which needed restock

Love it? Hate it? Please give us your feedbacks to help us improve it! Thank you for your time!

 

🚀 March Improvement Updates

We’ve been busy enhancing your omnichannel experience! From expanding into new markets to refining our core sync engines, here are the latest improvements and fixes rolled out to your dashboard.

✨ New Features & Major Improvements

  1. Lazada Thailand (TH) Support: We are officially live with Lazada Thailand! You can now sync products, orders, and inventory across the border seamlessly.

    Ready to expand? If you are interested in connecting your store to Lazada Thailand, please contact our support team or your account manager to get started.

  2. AI inventory report powered by Zetpy’s Roboduck: Gain deeper insights into your business with our new intelligent reporting tool with our AI analytic deliver to your inbox.

  3. System Upgrade (v10): We’ve successfully migrated from version 9.53 to 10, bringing improved stability and a smoother user interface.

  4. Universal SKU Display: Product SKUs are now visible within the “Select Products” modal across all plugins for faster identification.

  5. Shopee Instant Delivery: Full support for AWB updates on Shopee’s Instant Delivery service.

  6. Optimize the success rate on Shopee’s download_shipping_document API.

  7. Lazada Status Alerts: Improved error handling and notifications when activating or deactivating products on Lazada.

  8. Shopee API Security: Implemented automated API key rotation to ensure your store connection remains secure and uninterrupted.

🛠️ Bug Fixes & Stability Patches

  1. Marketplace Updates:

    1. Shopee: Resolved a “System Error” when approving cancellation requests and fixed an issue where recipient names were occasionally scraped incorrectly.

    2. Lazada: Fixed missing border lines on A6 packing lists and resolved errors when printing combined AWBs/manifests.

    3. TikTok: Resolved the “Pop-up Error” that appeared when editing certain products.

    4. Shopify: Fixed the “Throttled” error during stock updates and resolved “Invalid Global ID” errors.

  2. System & Plugins:

    1. MultiChat: Fixed a stability issue where the app would occasionally close unexpectedly.
    2. Bundle Products: Resolved a server error that prevented searching for specific bundle items.

    3. CRM: Fixed a validation bug that incorrectly flagged emails as “taken” when adding new users.

    4. WooCommerce: Corrected a variant mismatch issue between the plugin and the WooCommerce store.

Industry News and Trends

  1. Shopee Bolsters Online Safety: Strengthening Trust in Malaysia’s Digital Economy
  2. The TikTok Effect: RM20 Billion Boost to Malaysia’s Digital Economy
  3. Shopify is preparing for AI shopping agents to change everything
  4. Trader loses RM48,300 in e-commerce scam
  5. Alibaba to deploy AI ‘digital workforce’ for millions of merchants on Taobao, Tmall

💬 What Our Customers Say

TikTok Shop Malaysia Introduces New Platform Support Fee Starting Feb 15, 2026

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If you are selling on TikTok Shop Malaysia, there is an important update regarding your store’s fee structure. To ensure your business remains profitable and your operations stay smooth, here is everything you need to know about the new Platform Support Fee.

What is the Platform Support Fee?

Starting from 15 February 2026 (00:00 GMT+8), TikTok Shop Malaysia will introduce a fixed Platform Support Fee of RM0.50 (RM0.54 inclusive of 8% SST) for every successfully delivered order.

Unlike the commission fee, which is percentage-based, this is a flat fee per order, regardless of how many items are in the parcel or the total value of the order.

Here is an example given by TikTok Shop.

 

Why is TikTok Shop doing this?

According to TikTok Shop Academy, this fee is part of a broader strategy to reinvest into the ecosystem. The funds will be used to improve:

– Seller Center Tools: Better features for managing your shop.

– Logistics & Infrastructure: Faster and more reliable shipping.

– User Experience: Driving more traffic and better buyer protection to increase your conversion rates.

 

What You Can Do in Zetpy

To stay ahead of these changes, use Zetpy’s powerful automation tools to manage your margins and simplify your bookkeeping:

– Bulk Update Your Prices: A flat fee of RM0.54 per order can eat into margins, especially for low-priced items. Use Zetpy’s TikTok Shop Bulk Price Edit feature to adjust your prices across your entire catalog in just a few clicks.

– Create Profitable Bundles: Since the fee is charged per order (not per item), bundling products is a smart move. Use Zetpy Product Bundles to create attractive combinations that encourage larger cart sizes, effectively spreading the flat fee across multiple items.

– Monitor Real-Time Inventory: With TikTok’s increased investment in traffic, expect more orders! Use Zetpy to sync your stock across TikTok Shop, Shopee, and Lazada in real-time to avoid overselling and maintain a high seller rating.

 

Are there any exemptions?

The good news is that TikTok Shop is offering exemptions to support new sellers and SMEs. You might not have to pay this fee if you fall into these categories:

  1. New Marketplace Sellers: You are exempted for the first 120 days after your first product listing.

  2. SME/Small Sellers: You are exempted if, in the previous 30-day assessment period, you had:

    • 100 or fewer completed orders; OR

    • Between 101 to 200 orders with a total GMV of not more than RM3,000.

  3. Essential Categories: Orders containing items like Bakery Ingredients, Fresh & Frozen food, Groceries, and certain Textbooks are exempted.

 

Key Dates to Remember

  • Assessment Period: Evaluation happens on the 16th of every month.

  • Implementation Date: 15 February 2026.

 

For more information, you can visit the official post from TikTok Shop

🚧 Zetpy Scheduled Server Upgrade – February 2026

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Dear Valued Merchants,

To continue delivering a secure, stable, and high-performance experience for all Zetpy users, we will be carrying out a series of scheduled server upgrade sessions in early February 2026.

Upgrade Schedule:

To minimize disruption, the upgrade will be performed during off-peak hours across the following dates:

  • Session 1: 1 February 2026 (12:00 AM) – 1 February 2026 (2:00 AM)

  • Session 2: 4 February 2026 (12:00 AM) – 4 February 2026 (2:00 AM)

Why are we doing this?

This upgrade is part of our ongoing commitment to system excellence and includes:

  1. Enhanced Security & Compliance: We are implementing the latest security patches and protocols to ensure your data remains protected and our systems stay resilient against emerging threats.

  2. Improved Performance & Stability: Our team will be performing hardware optimizations and database tuning to ensure faster processing speeds and a smoother experience during high-traffic periods.

  3. Infrastructure Optimization: We are refining our server resources to deliver better reliability and higher uptime as we continue to scale our services for all merchants.

⚠️ Important: What to Expect

During these specific time windows, the Zetpy dashboard will be inaccessible, and order/inventory syncing will be temporarily paused. All services will resume automatically once each maintenance session is complete.

Pre-Upgrade Advice: To prevent any data discrepancies, merchants are strongly advised not to perform any product detail amendments or stock updates at least 2 hours before the scheduled upgrade start time.

These upgrades help us maintain Zetpy’s reliability as we scale and ensure we continue to meet the growing demands of your omnichannel business.

We appreciate your patience and support as we invest in strengthening our platform for the long term. If you have any questions or require assistance, our support team is always happy to help.

Thank you for growing with Zetpy. 💙

The Zetpy Team

Shopee Marketplace Commission Update: Effective 1 February 2026

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To our valued Zetpy sellers, we want to keep you informed about the latest platform updates to ensure your business operations run smoothly.

Shopee Malaysia has released an important announcement regarding revisions to the Marketplace Commission Fees, which will be effective starting 1 February 2026. Staying ahead of these changes is key to maintaining a healthy and sustainable e-commerce business.

Key Updates

As part of the platform’s periodic reviews, the commission structure for local Marketplace sellers (Non-Shopee Mall) is being adjusted.

  • Effective Date: 1 February 2026

  • The Update: A revision in the commission percentage for successful orders.

  • Details: The specific percentage varies depending on your product category (e.g., Fashion, Electronics, Lifestyle).

We encourage all sellers to review the official Shopee Seller Education Article to see the specific rates applicable to your shop’s categories.

 

Optimizing Your Strategy

Updates to fee structures are a natural part of the dynamic e-commerce landscape. This is a great opportunity to audit your current product listings and pricing strategies.

Reviewing your cost structure ensures that you continue to offer great value to your customers while maintaining the margins necessary to grow your business and invest in marketing or new inventory.

 

What Seller can do now?

Adapting to platform changes should be simple and efficient. Zetpy provides the tools you need to manage these updates seamlessly across all your sales channels:

  • Effortless Price Updates: If you decide to adjust your pricing strategy, Zetpy’s Bulk Edit feature allows you to update product prices across your entire Shopee store in just a few clicks, saving you valuable time.

  • Recalculate your real profit : the cost of your product Include: Transaction fee, Service fee, Campaign costs and Shipping subsidies. Update the latest pricing before Shopee marketplace commission adjustment reflects.

  • Centralized Control: Manage your orders, inventory, and product details from one single dashboard, giving you more time to focus on what matters most – growing your brand.

 

Conclusion

Preparation is the key to success. We recommend logging into your Seller Centre to review the new rates and using Zetpy to implement any necessary changes before February 1st.

Ready to optimize your store? Log in to Zetpy today.

🚧 Scheduled Server Maintenance – 14 January 2026

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Dear Valued Merchants,

To continue delivering a secure, stable, and high-performance experience for all Zetpy users, we will be carrying out a scheduled server maintenance on 14 January 2026.

Maintenance Schedule:

  • Date & Time: 14 January 2026 9 (11:00 PM) – 15 January 2026 (2:00 AM)

Why are we doing this?

This maintenance is part of our ongoing infrastructure upgrade and includes:

1. Enhanced Security & Compliance We are upgrading our operating system to a fully supported version to ensure continued security updates and long-term reliability.

2. Improved Performance & Stability Our platform will be running on a newer PHP version, enabling faster processing, better stability, and improved compatibility with modern technologies.

3. Infrastructure Upgrade We are migrating to a newer generation server instance, designed to deliver better performance and higher resilience.

What to Expect: During this time, the Zetpy dashboard will be inaccessible, and order/inventory syncing will be temporarily paused. Services will resume automatically once the maintenance is complete.

These upgrades help us maintain Zetpy’s reliability as we scale and ensure we continue to meet the growing demands of omnichannel businesses.

We appreciate your patience and support as we invest in strengthening our platform for the long term. If you have any questions or require assistance, our support team is always happy to help.

Thank you for growing with Zetpy. 💙

The Zetpy Team

⚠️ Action Required: Add New Whitelist IP

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Hi everyone!

We are expanding our infrastructure to improve performance. To ensure your WooCommerce store continues to sync without interruption, please add our new IP address to your firewall (Wordfence, Cloudflare, etc.) or server settings before the deadline below.

What do I need to do?

If you use a security firewall (like Wordfence, Cloudflare, or Sucuri) on your WooCommerce store, you need to ADD our new IP address to your “Allow List” (Whitelist).

Here are the details to copy and paste:

  • New IP Address: 18.136.44.161

  • Deadline: 5 January 2026

⚠️ Important Note

Please DO NOT delete any old Zetpy IP addresses. Just add this new one to the list. We need both the old and new addresses to keep your connection working perfectly.

Need help?

If you aren’t sure how to do this or don’t know if this applies to you, just reply to this email or contact us at support@zetpy.com. We are happy to help!

Thanks for growing with us!

The Zetpy Team

Turbocharging Your 1.1 Sales: We’re Upgrading Our Servers for Maximum Performance! 🚀

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The 1.1 New Year Sale is just around the corner! As the first major sales campaign of 2026, it sets the tone for the entire year. We know that for our sellers, this is a critical moment to capture traffic, clear year-end inventory, and start the new year with a bang.

To ensure you have the absolute best experience during the peak order rush, the Zetpy team is conducting a major server infrastructure upgrade.

We aren’t just doing maintenance; we are giving the system a massive power boost to ensure you can sell across Shopee, TikTok Shop, Lazada, and your webstore with confidence.

Why We Are upgrading Now

We know that during mega-campaigns like 1.1, order volume spikes in seconds. You need a system that moves as fast as your customers do. This scheduled upgrade is designed to deliver:

  • ⚡ Faster Sync Speed: We are optimizing our syncing engine to handle high-volume order ingestion during the midnight rush (12 AM – 2 AM), reducing the risk of overselling.

  • 🛡️ Rock-Solid Stability: Enhanced server capacity means smoother navigation and dashboard performance, even when thousands of orders are flooding in at once.

  • 📈 Scalability: As your business grows, our tech stack is growing with you to handle more SKUs and more marketplaces.

Maintenance Schedule (Downtime Windows)

Please mark your calendars! We have scheduled these upgrades during off-peak hours to minimize disruption to your daily operations.

Zetpy services will be temporarily paused during the following windows:

– Window 1: Wednesday, 31 December 2025 | 12:00 AM – 2:00 AM

– Window 2: Saturday, 03 January 2026 | 12:00 AM – 2:00 AM

(Note: Times are in GMT+8. Please plan your operations accordingly.)

💡 How to Prepare: A Quick Checklist

To ensure a smooth transition and data integrity during the upgrade, we recommend the following best practices:

  1. Wrap Up Early: Please complete all bulk product edits, price changes, and stock updates before 8:00 PM on the evening prior to the maintenance.

  2. Avoid Last-Minute Uploads: Do not schedule any Product updates during the maintenance window, as the system will be offline.

  3. Relax: Marketplaces will continue to accept orders while we are down. Once Zetpy is back online, we will automatically sync all pending orders and inventory updates immediately.

 

Let’s Crush 1.1 Together!

We are committed to providing you with the most reliable omnichannel tool in the market. This upgrade is our investment in your success. Thank you for trusting Zetpy to power your ecommerce business.

If you have any concerns regarding this schedule, please don’t hesitate to reach out to our team at support@zetpy.com.

Here’s to a record-breaking 1.1! 🥂