⚠️ Lazada 11.11 API Downtime – Important Notice for Zetpy Users
Hi Sellers,
Lazada has announced scheduled API downtime in preparation for the 11.11 mega sales event, which will temporarily affect integration services between Lazada and connected platforms – including Zetpy.
🕒 When the Downtime Happens
According to Lazada’s official update, the downtime will occur as part of their system preparation and maintenance window leading up to 11 November 2025.
【SG/MY/PH】Downgrade Time Period as UTC+8 Time：
2025-11-10 19:30:00 ~ 2025-11-10 20:30:00
2025-11-10 23:30:00 ~ 2025-11-11 00:30:00
【TH/VN/ID】Downgrade Time Period as UTC+8 Time：
2025-11-10 20:30:00 ~ 2025-11-10 21:30:00
2025-11-11 00:30:00 ~ 2025-11-11 01:30:00
🚫 What Functions May Be Affected
During the downtime, you may experience temporary disruptions on Lazada-connected features in Zetpy:
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❌ Stock Update – Stock changes from Zetpy might not be reflected immediately on Lazada.
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❌ Product Update – Editing or pushing product data to Lazada could fail or be delayed.
🕒 Other Key Downtime Window
- Nov 10, 2025 (19:30) – Nov 11, 2025 (01:30)
⚠️ Sellers will be unable to create Global Products during this period. -
Nov 6, 2025 (00:00) – Nov 11, 2025 (23:59)
⚠️ Any Brand Registration approvals made during this window will only appear after the downtime ends.
✅ What You Can Do
Don’t worry – Here’s how you can prepare:
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Avoid making bulk updates (product, price, stock) during the downtime period.
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Process pending orders early to prevent shipment delays.
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Please update your stock at least two hours before the update/downtime starts.
💡 Zetpy Tip
If you’re running flash deals or campaigns during the 11.11 event, plan your sync and updates at least 24 hours before the downtime begins to minimize disruption.
Stay tuned for updates inside Zetpy or our Facebook page as we’ll keep you informed throughout the downtime period.
🧡 Thank you for your patience and understanding and all the best for your 11.11 sales performance!
