Dear Zetpy Users,

To continue improving your experience and ensure that Zetpy remains fast, stable, and reliable during high-traffic sales periods, we will be performing a scheduled version upgrade on our live system.

This upgrade is part of our ongoing commitment to provide you with better performance, smoother integrations, and a more seamless multichannel selling experience across Shopify, WooCommerce, Lazada, Shopee, TikTok Shop, and more.

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🛠️ Maintenance Schedule

– Date: 26th August 2025 (Tuesday)

– Time: 12:00 AM – 2:00 AM (GMT+8, Malaysia Time)

– Impact: Zetpy services will be temporarily unavailable during this period.

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⚠️ Important Notes for Sellers

To ensure data accuracy and prevent syncing issues, please avoid editing product details or updating stock from 8:00 PM on 25th August 2025 until the maintenance is completed.

During the upgrade window:

– Orders from marketplaces may experience syncing delays.

– Product updates, stock adjustments, or price changes should be paused.

– Once the upgrade is complete, all syncing will resume automatically.

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🎯 Why This Upgrade Matters

We are rolling out this version upgrade to:

– Improve system stability.

– Enhance performance speed.

– Strengthen integration reliability with marketplaces and online stores.

– Prepare for upcoming new features that will further help you manage inventory, orders, and chats more effectively.

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💡 Tips to Prepare Before the Maintenance

1. Complete all urgent product or stock updates before 8:00 PM, 25 Aug 2025.

2. Inform your team to avoid changes during the upgrade period.

3. Monitor your orders after maintenance ends to ensure smooth syncing.

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📩 Need Help?

If you have any questions, our support team is here to assist you.

• 📧 Email: support@zetpy.com

• 💬 Live Chat: Available in your Zetpy dashboard

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Thank you for your patience and continued support 💙.
With your trust, we’ll keep making Zetpy the best platform to help you manage your business across all your sales channels.

Stay tuned for even more exciting updates coming soon!

Lazada Malaysia has announced an upcoming change to its LazMall commission structure, effective 18 July 2025 at 12:00 am. This revision affects all LazMall local sellers and brands, introducing an all-inclusive commission rate covering Campaign Vouchers, Basic LazCoins, and Free Shipping.

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🔑 New LazMall Commission Rates

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🧾 How Commission is Calculated

The commission will be based on your item selling price after deducting your own promotional discounts. Lazada-funded campaigns and vouchers will not be deducted when calculating commission.

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🔧 What Should Sellers Do?

1. Review & Update Product Pricing

To maintain your profit margins after the commission change, review your:

• Cost price

• Selling price

• Promotion strategy

Recalculate your selling price to ensure it covers:

• The new commission range

• Your product cost

• Shipping (if applicable)

• Desired profit margin

 

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2. Easily Update Prices in Bulk Using Zetpy

Manually adjusting each product’s price can be time-consuming. With Zetpy’s Bulk Price Update feature, you can:

• Export your LazMall product listings

• Adjust your pricing in bulk using a spreadsheet

• Upload the updated file back to Zetpy

• Sync the new prices to LazMall in just a few clicks

This helps you react quickly to commission changes without the hassle of updating products one by one.

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3. Streamline Operations with Zetpy

With rising costs, efficiency matters more than ever. Zetpy helps LazMall sellers to:

• Automate order syncing to your accounting software (e.g., AutoCount, Xero)

• Consolidate orders from LazMall and other channels into one dashboard

• Sync inventory and pricing in real-time across all channels to reduce the risk of overselling and penalty.

• Spend less time on manual updates and more time growing your business.

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👉 Optimize your LazMall store operations today with Zetpy and stay profitable in the changing marketplace.

For more information, you may visit Lazada post here

Should you need any assistance from us, feel free to contact us at support@zetpy.com

Shopee has announced a new policy affecting Shopee Mall sellers starting 21 July 2025:

If you have more than 10 seller-related cancellations per week, a handling fee will be charged for each affected order.

What Counts as Seller-Related Cancellations?

– Orders cancelled manually by the seller

– Orders auto-cancelled by Shopee due to unshipped items or failed pick-up/drop-off

💸 Fee Details:

– 10% of cancelled item value, capped at RM5 per order

– Charges reflected in Seller Centre > My Balance > Recent Transactions

– Email notifications will be sent before deductions (processed within 1–3 working days)

📩 Appeals?

– Submit via the Google Form in the notification email within 7 calendar days

– Appeal outcome shared in 5–7 working days

🚫 Exemptions:
No charges for buyer cancellations or failed Shopee Logistics pickups.

 

Read more here

✅ Minimise Cancellations with Zetpy

Managing multiple platforms separately increases the chance of delays, errors, and missed fulfilments. Zetpy helps Shopee Mall sellers reduce cancellation risk by allowing you to:

🔄 Manage all orders under one platform
⏱️ Sync inventory and order status in real-time
📦 Streamline fulfilment across Shopee, Lazada, TikTok, and more

This ensures your operations are smoother, more efficient, and less likely to trigger penalties from Shopee’s new policy.

Contact us to find out more!

 

 

 

 

 

 

 

 

 

Scheduled Maintenance for upcoming 5.5 Sales

Dear Valued Users, We will perform server maintenance for the upcoming 5.5 sales to ensure the stability of our services.

Please be advised of the following details:

Maintenance Schedule:

• Date: 4 May 2025 (Sunday)

Time: 00:00 AM – 2:00 AM (Malaysia Time)

• Date: 7 May 2025 (Wednesday)

Time: 00:00 AM – 2:00 AM (Malaysia Time)

 

Purpose of Maintenance:

• Immediate resolution of critical issues affecting service performance.

• Essential updates to enhance security and stability.

 

During the Maintenance:

• Temporary service unavailability.

• Please save any ongoing work before the maintenance period.

 

Users are advised not to edit any product details and to conduct stock updates starting at 8 p.m. on May 3rd and May 6th, 2025, until the maintenance period ends.

 

For updates or further assistance, don’t hesitate to get in touch with our support team at support@zetpy.com. Thank you for your understanding and cooperation.