Shopee has announced a new policy affecting Shopee Mall sellers starting 21 July 2025:
If you have more than 10 seller-related cancellations per week, a handling fee will be charged for each affected order.
What Counts as Seller-Related Cancellations?
– Orders cancelled manually by the seller
– Orders auto-cancelled by Shopee due to unshipped items or failed pick-up/drop-off
๐ธ Fee Details:
– 10% of cancelled item value, capped at RM5 per order
– Charges reflected in Seller Centre > My Balance > Recent Transactions
– Email notifications will be sent before deductions (processed within 1โ3 working days)
๐ฉ Appeals?
– Submit via the Google Form in the notification email within 7 calendar days
– Appeal outcome shared in 5โ7 working days
๐ซ Exemptions:
No charges for buyer cancellations or failed Shopee Logistics pickups.
Read more here
โ Minimise Cancellations with Zetpy
Managing multiple platforms separately increases the chance of delays, errors, and missed fulfilments. Zetpy helps Shopee Mall sellers reduce cancellation risk by allowing you to:
๐ Manage all orders under one platform
โฑ๏ธ Sync inventory and order status in real-time
๐ฆ Streamline fulfilment across Shopee, Lazada, TikTok, and more
This ensures your operations are smoother, more efficient, and less likely to trigger penalties from Shopeeโs new policy.
Contact us to find out more!
